Client Engagement Manager

Job Description
Business Development
Location
: Charlotte -US

Type
: Full-time

Department
: Technology

Summary
eClerx is expanding its team of client engagement managers (CEM) with a technology focus. The majority of eClerx clients are Fortune 1000 companies with more than 5 years of steady engagements. In order to provide the best support for these clients eClerx has both relationship managers who have an operational focus and those with a technology background. The current focus of the person will be in a relationship management or business development function.

eClerx has a targeted set of products with which we have had success over our 20+ year history. Selling specifically technology into these large logos is a highly-visible focus at eClerx. The team is growing rapidly and has need of more talent and bigger and better ideas.

Responsibilities

• Be an escalation point for communication between clients and eClerx
• Look for new opportunities to advance our clients' businesses and capabilities and carry a targeted annual quota
• Work with all levels of clients from individual contributors to C-level management.
• Technology know-how, management acumen, and the ability to seek out and realize new opportunities.
• Interface with all functional areas from marketing to sales, product development, solution design, and delivery
• Manage a large number of concurrent tasks, client relationships and oversee ongoing projects is required
• Explain complex concepts in simple-to-understand terms to others.

Eligibility Requirements

• 5-15 years' experience in technology roles such as development or business analysis
• 5+ years in a client-facing business development role is required
• Knowledge of working in Manufacturing & Distribution or Hi-Tech industry domain is a pre-requisite
• Demonstrable understanding of software development including the entire SDLC from conception to release and support; DevOps or CI/CD knowledge is a plus
• Experience of selling Automation, AI and GenAI services is desirable
• Knowledge of multi-tier and cloud-native architectures and associated platforms and technologies also a plus
• Experience on selling large software projects is desirable, especially useful is experience in global projects with multiple teams (geographically and skillsets)
• Previous experience working with IT Services providers, for a firm that implements projects for other firms, is a plus
• Solution design skills, system architecture, a plus
• A successful history of finding, selling and delivering opportunities to clients is needed
• A collaborative, friendly, hard-working attitude also required
• Ability to think outside the box always appreciated

In the US, the target base salary for this role is K Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

What We Offer

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Flexible working hours
• Career growth opportunities and ongoing training
• Inclusive, supportive company culture

How To Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About EClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here