Legal Support Representative

Department: A-1 Legal, a Division of Healthcare Management

Reports To: HCM Director of Operations

Status: Hourly/Non-Exempt

Supervisory Role: None

Pay Range: $ $24.95 per hour (full position range)

Location: Grand Junction, CO In-Office

Hours: M-Th 8:00 – 5:00 pm; Fri 8:00 – 4:00 pm (40 hours per week)

Benefits include: Medical, Dental, Vision, 401k with 5% Company Match, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP.

Posting Will Remain Open Until 11/14/2025 or Until Filled

We don't fill positions, we hire individuals…

Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us

About Healthcare Management

Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.

Summary

Provides administrative work and support for the legal department. Creates files, orders all necessary legal documentation, balances accounts, and verifies information within the file. Tracks issuance of granted cases, once filed with the county court, and requests status updates. Assists with phone calls regarding process service questions. Prepares and tracks flow of files to and from attorneys. Manages process services function, in addition to outside counsel functions and management.

Essential Responsibilities

• Prepare and maintain documentation of files
• Maintain validity of balances on garnishments
• Track and verify information within legal file
• Maintain Legal Outlook/Collection requests
• Collaborate with Collection staff and managers
• Prepare and file legal documents into county courts
• Assist with process servers (PS)/outside attorneys
• Create agency/court forms with software interfaces
• Audit invoices and other company expenditures
• Mail processing
• Answer phone calls including, but not limited to, Collection questions and rerouting consumer calls
• Order letters for client's approval to pursue legal action (S&A's)
• Organize documents from client sites for attorneys and files
• Draft pleadings
• Oversee service of process
• Prepare dockets and follow up defaults
• Reconciles balances and corrects software errors
• Prepare settlement posting instructions

Knowledge, Skills, and Requirements

• High School Diploma or Equivalent, and three years (3) of clerical experience. Legal knowledge helpful.

• Notary Public or ability to obtain is preferred.

• Experience working with Windows, Microsoft Word, Excel, Outlook (Access, Power Point and Publisher helpful).

• Ability to make computations and tabulations accurately and with reasonable speed.
• Possess knowledge of record keeping and able to draft correspondence in the correct format.
• Must be able to understand and follow simple oral and written instructions and adhere to prescribed departmental/company routines.
• Must be able to operate the following office equipment: multi-line telephone, fax machine, scanner and copy machine. (Must have strong attention to detail and be well organized.)
• Must be able to deal with confidential information with discretion and tact and have strong communication skills, including both written and oral.
• Must work well with people.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Business Acumen - Understands business implications of decisions.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.