Customer Service Representative

1 week ago

Grand Junction, Colorado, United States Windshields Express Full time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist with various customer needs while maintaining a high level of professionalism and efficiency.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide support for product-related questions and troubleshoot issues as necessary.
  • Process orders, returns, and exchanges accurately while ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Conduct outbound calls to follow up on customer feedback or resolve outstanding issues.
  • Collaborate with team members to improve service delivery and enhance the customer experience.
  • Utilize Microsoft Office applications to manage data entry tasks efficiently.
  • Uphold company policies and procedures while delivering high-quality client services.

Skills

  • Strong communication skills with an emphasis on phone etiquette.
  • Proficiency in data entry with attention to detail and accuracy.
  • Experience in customer service or call center environments is preferred.
  • Bilingual or multilingual abilities are highly desirable for effective communication with diverse clients.
  • Familiarity with sales techniques to assist in upselling products or services when appropriate.
  • Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Analytical skills to assess customer needs and provide appropriate solutions.
  • Cash handling experience is a plus for roles involving payment processing.
  • Typing proficiency to ensure efficient documentation of customer interactions. Join our team as a Customer Service Representative where you can make a meaningful impact by providing outstanding support to our valued customers

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

  • On-the-job training
  • Paid time off

Work Location: In person

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