Field Support Engineer

7 days ago

Milpitas, California, United States LTIMindtree Full time $80,000 - $120,000 per year

Location: Milpitas, CA

Requirement:
Onsite support

Responsibilities:

· Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.

· Assist network support and infrastructure teams with troubleshooting and projects.

· Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution.

· Aid local hardware support team with printers and shop floor peripherals.

· Coordinate application support incidents in the manufacturing plant.

· Act as a SPOC for BUIT (Business Team) Local support and external vendors.

· Resolve connection issues with weighing scales, including MOXA replacements and network components.

· Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.

· Test network connectivity changes, including wireless and patching.

· Coordinate client application installations and ensure proper functioning.

· Liaise with equipment vendors for repair and maintenance.

· Provide initial troubleshooting for application issues and coordinate/escalate to resolution.

· Support IQOQ testing and technical change control activities.

Qualifications/Skills:

· Minimum 5 years of experience in Site IT support and incident management.

· Proficient in ITIL process and Service Asset Management.

· GxP knowledge strongly desired.

· Knowledgeable in network infrastructure

· Ability to work independently and provide off-hours support.

· Strong multitasking and coordination skills.

Preferred additional Skills:

· Pharma manufacturing experience, with IT Infra knowledge.

· MES knowledge is an added advantage.

· Cross Team/Dept Coordination.

· Familiarity with general Project Management principles

· Knowledge of multiple Operating Systems DBs.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer:
The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree
is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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