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Front Desk Agent

7 hours ago

Rochester, New York, United States Kahler Hotels LLC Full time $17 - $18
Overview

Kahler Inn & Suites, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.

We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring part time positions.  The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Responsibilities
  • Greet and welcome guests upon arrival and departure
  • Check guests in and out efficiently and accurately
  • Manage reservations via phone, email, and in-person
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Process payments and manage the cash drawer
  • Provide information about the hotel, available rooms, rates, and amenities
  • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
  • Maintain a neat and organized front desk area
  • Adhere to all hotel policies, procedures, and safety guidelines
Qualifications
  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Professional appearance and demeanor
  • Ability to stand for extended periods

Benefits:

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off
  • Opportunities for career advancement and professional development

Compensation Range:

The compensation for this position is $17.00/hour to $17.50/hour based on qualifications and experience.

What we offer:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants