Front Desk Customer Service

2 hours ago

Rochester, New York, United States The Victors Gymnastics Center Full time


Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Tuition assistance


Now Hiring: Customer Service Representative

The Victors Gymnastics

The Victors Gymnastics is seeking a reliable and organized Customer Service Representative to join our front desk team. This position plays a key role in creating a positive experience for our families, athletes, and staff.

Position Responsibilities
  • Greet families and athletes in person and over the phone

  • Answer and direct phone calls professionally

  • Assist parents, athletes, and staff with questions regarding classes, schedules, billing, and events

  • Perform daily computer-based tasks, including registrations and account management

  • Maintain accurate records with strong attention to detail

  • Support smooth front desk operations in a fast-paced environment

Required Skills & Qualifications
  • Strong computer knowledge is a must

  • Comfortable answering phones and speaking with customers

  • Ability to handle questions and concerns from parents, athletes, and staff with professionalism

  • Highly organized with excellent attention to detail

  • Quick to learn new systems and procedures

  • Ability to multitask and stay calm under pressure


Experience with iClassPro is a plus, but not required

Availability Required

Applicants must be available:
  • Monday, Wednesday, Friday: 4:00–8:30 PM

  • Up to two Saturdays per month: 9:00 AM–1:00 PM

Why Work at The Victors?
  • Be part of a supportive, family-oriented gym

  • Work in a positive, team-focused environment

  • Play an important role in supporting our athletes and families

Ready to Apply?

If you are organized, dependable, and enjoy working with people in a busy, energetic setting, we would love to hear from you

Compensation: $ $19.00 per hour

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