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Counter Sales Representative

6 hours ago

Fayetteville, North Carolina, United States Brady Services Full time

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.

As a leading Trane independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY:

Responsible for selling HVAC parts, equipment, and supplies over the phone and at the parts store. Responsible for vendor sales, inventory, purchasing, pricing, and warranty administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
  • Orders required parts.
  • Answers customer calls and identifies parts.
  • Coordinates product promotions.
  • Loads and unloads shipment of parts, supplies, and equipment.
  • Receives and processes customer orders.
  • Responds to customer's inquiries, questions, or complaints regarding products or services.
  • Responsible for warranty administration on all parts.
  • Records changes in inventory status by completing paperwork and updating database as necessary.
  • Maintains supplies inventory by recording quantities used and determining supplies needed.
  • Delivers parts orders to customer locations or job sites.
  • Responds to literature requests from customers.
  • Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
  • Flexibility to work overtime/weekends, as required.

TEAMWORK:

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
  • Continually look for ways to improve our processes and ability to serve our customers effectively
  • Improve personal performance on a continual basis

CUSTOMER SERVICE:

  • Provide responsive, professional and diplomatic customer service
  • Answer customer calls and correspondence quickly and pleasantly
  • Communicate with customers in a friendly, professional, and patient manner
  • Perform all duties with the goal of building and maintaining long-term customer relationships
  • Immediately address any customers concern and requests the involvement of other Company personnel as required
SAFETY:
  • Follow all company safety programs and report any non-compliance to Store Manager
  • Notify Store Manager or Safety Manager of any unsafe conditions

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • One-year certificate from college or technical school in HVAC;
  • and three to five years parts counter or related experience.

COMPUTER SKILLS:

Proficiency in Microsoft office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Drivers License

LANGUAGE SKILLS:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the position include

  • occasional sitting, climbing, stooping, crouching, kneeling, pushing, pulling and reaching; frequent standing, balancing and gripping; and constant walking.
  • Material handling demands include lifting from floor level to overhead, with occasional lifting up to 100 lbs., frequent lifting up to 50 lbs., and constant lifting up to 10 lbs., placing the position in the Heavy Physical Demand Classification (PDC).
  • Must be able to talk and hear.
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical parts store/warehouse environment. While performing the duties of this position, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat. The noise level in the work environment is usually moderate

OTHER REQUIREMENTS:

  • Ability to pass drug screening
  • Ability to prove US employment eligibility

We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.

EDUCATION and/or EXPERIENCE:

  • One-year certificate from college or technical school in HVAC;
  • and three to five years parts counter or related experience.

COMPUTER SKILLS:

Proficiency in Microsoft office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Drivers License