Key Accounts Manager

Overview:

IndeVets is on a mission to make veterinary medicine better. We partner with animal hospitals to provide them with a flexible, highly skilled team of veterinarians—our IndeVets—who deliver consistent, high-quality care. At the same time, we give our doctors the support, stability, and work-life balance they need to thrive. The result: happier doctors, healthier hospitals, and better medicine.

The Key Accounts Manager ensures the smooth operational execution of IndeVets' Preferred Partnership programs with corporate veterinary groups. This mid-level individual contributor role is responsible for coordinating partner needs at the national, regional, and local levels, organizing cross-functional workstreams, ensuring timely follow-through, and building strong working relationships with regional leaders inside each partner organization.

The role requires operational excellence, clear communication, project management discipline, and leadership through influence. It is intentionally designed as a developmental path into people leadership.

Responsibilities:

Operational Partner Coordination

• Serve as the operational liaison for 2–3 corporate veterinary groups.
• Translate national and regional partner needs into clear internal action plans.
• Coordinate requests such as lists of hospitals needing relief support, ensuring internal teams understand what is needed and when.
• Track and manage all partner tasks, deadlines, deliverables, and follow-through.

Regional Relationship Building

• Build and maintain strong working relationships with regional leaders within assigned partner groups.
• Conduct structured check-ins to understand local challenges, staffing needs, and operational hurdles.
• Surface insights that help the HST team prioritize shift posting and demand creation activities.

Project Management & Execution

• Organize and manage multi-step workflows:
• Identify needs
• Determine feasibility (through Scheduling, Recruiting, HST)
• Track progress

• Communicate updates

• Maintain clear project plans, timelines, and documentation for each partner.

• Develop repeatable systems, templates, and processes that streamline partner onboarding and management.

Cross-Functional Collaboration

• Partner closely with:
• Scheduling – primary execution partner for shift fulfillment
• HST – to generate shift posting and demand in targeted geographies
• Recruiting – to identify markets where vet supply is constrained
• Clinical – for clinical escalations
• Marketing – for partner-specific communication support
• Ensure all teams are aligned through clear, timely communication.

Data, Reporting, and Insights

• Pull and interpret partner performance metrics (shift growth, shift fill rates, AIV availability).
• Identify opportunities for increased usage and unmet demand.
• Assist in preparing Quarterly Business Review materials—data pulls, insights, recommendations.
• Provide concise internal summaries on partner health, risks, and emerging trends.

Escalation Coordination

• Serve as the point person for organizing resolution of partner issues.
• Bring the right stakeholders together and ensure follow-through until resolved.
• Document recurring issues and recommend process improvements.

Growth Support & Partner Scalability

• Identify new opportunities within existing partners (new hospitals, new regions, unmet needs).
• Support onboarding of new corporate partners by leveraging learnings, best practices, and repeatable playbooks.
• Provide feedback on partner trends that inform IndeVets' broader corporate accounts strategy.

Qualifications:

Experience & Requirements

• 3–5 years of experience in account coordination, operations, client success, or sales-adjacent roles.
• Veterinary, animal health, or healthcare staffing industry experience required.
• Proven experience coordinating multi-step workflows across teams.
• Strong project management skills (formal PM experience a plus).
• Experience with CRM tools (Salesforce preferred).
• Excellent written and verbal communication skills.
• Able to travel approximately 20–30% of time for partner meetings and regional visits.

Benefits

Did we mention we have competitive pay and great benefits? Specifically:

• Medical Insurance with a monthly Company contribution
• Low-Cost Dental and Vision Insurance
• Company-Paid Short-Term Disability Insurance
• Low-Cost Long-Term Disability Insurance
• Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Employee, Spouse, and Dependent Life Insurance
• Company-Paid Employee Assistance Program (EAP)
• Paid Parental Leave
• Generous Paid-Time Off
• 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period

About Us

Our HQ may be in Philadelphia, but we provide flexibility to work from your home office

Doctor-driven and vet-led since day one, IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we've created new ways to work so veterinarians can achieve professional success without personal compromise. We empower vets with the freedom to build their own schedules, choosing when, where, and how they work at thousands of partner hospitals nationwide. Our associate vets receive deep-seated support and select roles tailored to their evolving needs. We are redefining the industry by growing the businesses of our partner hospitals with the best vets, who are once again fueled by passion for vet med. Officially certified as a Great Place to Work.

For more information, visit or follow us on LinkedIn, Instagram, and Facebook.

IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.

If you need a reasonable accommodation due to a disability during the application process, please contact .

A background check may be required for this position. We are committed to providing equal employment opportunities, and criminal history will only be considered where relevant to the job.

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