Operations Support Specialist

About The Role
Data Processing Specialists are responsible for the data integrity and documentation of deposit accounts. Data Processing Specialists perform maintenance on all deposit accounts and safe deposit boxes as requests are submitted by a location's Personal Bankers. Imaged documents for these same modules are reviewed for accuracy as part of the 2nd day review process to ensure accurate and complete documentation as required by regulation. Utilize tracking software to assist in monitoring of identified exceptions.

DUTIES AND RESPONSIBILITIES:

• Understand and follow the standardized procedures and policies of the maintenance and second-day-review duties
• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies
• Handle problem recognition, research, resolution and follow-up for routine inconsistencies between branch documents, system information and standardized procedures.
• Document and retain daily work following the record retention requirements of the department.
• Answer phone calls and provide customer service as needed
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

About You
QUALIFICATIONS & SKILLS:

• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• 10-Key skills are a plus.
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Excellent interpersonal and verbal communication skills.
• Ability to operate related computer applications and other business equipment including calculator, copy machine and telephone system.

WORK LOCATION:
Guaranty Bank & Trust in Mt Pleasant, TX.
Must live within 45 minutes of the bank's location listed below.
Address:

100 West Arkansas Street

Mount Pleasant, TX 75455

EDUCATION, EXPERIENCE, & LICENSES:

• High School diploma or equivalent.
• Minimum 6 months previous banking experience.
• Minimum 1 year experience computer skills including Microsoft Word, Excel and Outlook.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer
COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.