Inside Sales Assistant

7 days ago

Saginaw, Michigan, United States Mid-states Bolt & Screw Company Full time

Inside Sales Assistant

Mid-States Bolt & Screw, Saginaw, MI

1st shift Monday to Friday 8am to 5pm

Position Summary

The Inside Sales Assistant supports the sales team by providing administrative, customer service, and sales support functions. This role helps ensure smooth day-to-day operations within the sales department by assisting with quotes, order entry, customer communication, and coordination between departments. The ideal candidate is detail-oriented, organized, and eager to learn about the company's products and customers.

Key Responsibilities
  • Assist inside sales representatives with preparing price quotes and processing customer orders for fasteners, hardware, and related supplies.
  • Communicate with customers by phone and email to provide order updates, product information, and delivery details.
  • Enter sales orders and quotations accurately into the company's ERP/CRM system.
  • Coordinate with warehouse, purchasing, and shipping teams to ensure timely and accurate order fulfillment.
  • Maintain up-to-date records of customer activity, pricing, and order history.
  • Monitor stock levels and assist in checking product availability for customer requests.
  • Support the outside sales team with follow-ups, sample requests, and customer documentation.
  • Provide counter sales support as needed and assist walk-in customers.
  • Perform general administrative duties such as filing, maintaining price lists, and generating sales reports.
Qualifications
  • High school diploma or equivalent required
  • 1+ year of experience in customer service, sales support, or administrative work (experience in industrial supply, construction, or fasteners is a plus).
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems preferred.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work collaboratively in a team-oriented environment.
  • Interest in learning about fasteners, tools, and industrial distribution.
Preferred Attributes
  • Previous experience in a fastener or industrial supply company.
  • Basic understanding of fastener types, materials, and applications.
  • Eagerness to grow into an Inside Sales Representative role.

Benefits include:

Medical, Dental, Vision, Life, Disability, Paid Vacation/PTO, Paid Holidays, 401(k) and/or Roth.

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