Team Lead

Job Family:

Patient Account Representative

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Team Lead is responsible for overseeing the daily operations of physician billing & collection project(s) and the management of the project staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. The Team Lead will and may work closely with their team, Team Leads, Operations Managers and the client to work on opportunities with new and emerging approaches to our clients' business processes. This position will follow and ensure that client and company policies and procedures are followed and will also perform any and all job related duties as assigned.

This is classified as a hybrid position requiring to be in the Lewisville, TX or Mitchell, SD office 2-3 days per week.

Duties and Responsibilities

• Supporting staff to be successful and work as a team
• Manage day-to-day problem solving and first point of contact for team questions
• Quality assurance reviews, feedback, and other trainings as necessary
• Ability to work with other leads to develop policies and procedures as needed
• Overseeing all aspects of the client including charge posting, payment posting, adjustments, insurance follow up, and patient collections
• Organizing and facilitating regular team meetings and client meetings
• Mid-year and year end employee reviews and feedback
• Organizing team building exercises
• Attending leadership trainings
• Strong understanding of PM system and supporting software/systems used
• Handling all vacation and sick requests
• Handling employee and client issues when appropriate and in absence of the manager

What You Will Need:

• High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
• 8 years working within the following sectors: healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:

• Strong verbal and written communication skills in order to effectively communicate with staff and client
• Strong leadership qualities
• Ability to research billing guidelines
• Provide training, coaching and mentoring to Team Members
• Act as a role model for team, office, and company
• Demonstrate the desire for ongoing education
• Additional hours may be required for this project
• Some limited travel to client sites may occur

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.