Community Banking Operations Administrator

At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-peer solutions to propel Bank of Central Florida's strategic objective of being the preferred community financial institution across Central Florida. We care about our team members, our clients, and our communities, and in doing so, our employees demonstrate servant leadership and volunteering within the community. Bank of Central Florida's team reflects the characteristics of our core values and leads by example.

POSITION OVERVIEW

The Community Banking Operations Administrator is responsible for overseeing community banking office operations and conducting assessments of the banking offices to ensure effective recordkeeping for audit purposes. This position will make recommendations on process and procedures that relate to banking offices operations and cash-handling responsibilities, based on interactions with stakeholders and industry best practices.

DUTIES AND RESPONSIBILITIES

· Act as point of contact and understand escalation procedures for banking office operational support incidents.

· Build rapport and elicit problem details from stakeholders.

· Demonstrate knowledge of processes, procedures and systems used to manage banking offices operations and client service expectations.

· Possess a good understanding of banking practices and techniques for managing and resolving operational risks and inquires.

· Learn about appropriate software and hardware used in assigned areas.

· Serves as Subject Matter Expert for Teller Insight and SendPoint, as a front-end User. Consistently evaluate, implement and communicate system upgrades to banking office teams.

· Serves as a point of contact and Subject Matter Expert for community banking office balancing and teller outage resolution.

· Serves as operations liaison to focus on Fraud and Security Resolution.

· Communicate employee development opportunities to Service Leader.

· Responsible for ensuring all community banking office audits are completed in a timely manner.

· Collaborate with Service Leader on complex training issues and identify skill or knowledge gaps within assigned areas to develop training content.

· Coordinates or performs administrative functions necessary to deliver and document training programs.

· Ability to breakdown broad concepts and processes into manageable action steps.

· Investigate operational delivery failures and recommend changes or improvements to Service Leader.

· Coordinate and share information documents and FAQ resources for stakeholders.

· Ability to prioritize workload, handle interruptions, and work under pressure while maintaining flexibility.

· Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This may include identifying customers properly, initiating CTRs and SARs investigations as needed, utilizing OFAC records and maintaining appropriate records.

· Adhere to the Bank's policies and procedures and all Federal and State laws and regulations.

· Perform any other duties, as assigned.

COMPETENCIES

· Collaborative and Team Oriented: Fosters a culture of teamwork and collaboration by developing, maintaining, and strengthening partnerships with others to accomplish work goals and solutions that all team members can support.

· Detailed Oriented: Exhibits strong organizational skills, time management, and attention to detail. Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.

· Adaptable: Adapts well to changes in work assignments and priorities. Approaches change positively and adjusts behaviors accordingly.

· Communication: Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients. Uses active listening skills and communicates with honesty, integrity, and trust. Demonstrates high level of professionalism. Projects an approachable demeanor.

· Self-Motivated and Continuous Learning: Demonstrates initiative, accountability, and a high level of productivity. Committed to professional development through self-motivation, education, seminars, webinars, and other learning activities. Introduce new knowledge and skills on the job. Ability to learn and perform new duties and responsibilities.

· Critical Thinking and Problem Solving: Exhibits an inquisitive nature.Identifies issues and opportunities. Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness.

· Creativity and Innovation: Generates innovative solutions and ideas for improvement and efficiencies.

· Service and Quality Focus: Values and earns client trust and respect through meeting and exceeding client expectations. Takes personal responsibility for resolving service problems. Presents in a positive manner with clients both internal and external.

· Self-Awareness: Maintains awareness of emotions and uses this information to guide one's thinking and actions within a context of appropriate work behavior and performance, including periods of stress and adversity. Recognizes personal and professional strengths and limitations, areas for growth, and resources for improvement.

EDUCATION AND QUALIFICATIONS

· Bachelor's degree or equivalent work experience in the financial industry field.

· Three to five years of direct leadership and coaching experience required.

· Minimum five years in cash handling required.

· Operations experience preferred.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES

· General office environment that requires the extensive use of arms, hands, and fingers.

· Frequent travel to branch offices within the company footprint.

· Frequently required to sit / stand for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear.

· May be required to lift and/or move up to 20 pounds.

· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EEO: Disabled/Vets

A DRUG FREE WORKPLACE

E-VERIFY EMPLOYER

Job Type: Full-time

Pay: $65, $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person