Journeyman Computer User Support Specialist

1 day ago

Washington, Washington, D.C., United States TLN Worldwide Enterprises Full time


The Journeyman Computer User Support Specialist provides day-to-day technical assistance, troubleshooting, and customer support for users within a secure Air Force headquarters environment. This role ensures personnel have reliable access to IT systems, collaboration platforms, hardware, software, and network resources necessary to support mission operations.

The Specialist serves as a front-line technician, resolving user issues, managing service requests, coordinating system access, and supporting the configuration and maintenance of end-user devices and applications.

Key Responsibilities
User Support & Troubleshooting
  • Provide Tier I and Tier II support for hardware, software, and network issues.
     
  • Diagnose and resolve workstation, printer, peripheral, and connectivity problems.
     
  • Assist users with operating systems, office applications, and collaboration tools.
     
  • Respond to service tickets, phone calls, and walk-up support requests in a timely manner.
     
System Access & Account Management
  • Process user access requests and assist with account setup, permissions, and role changes.
     
  • Support password resets, multi-factor authentication, and profile configurations.
     
  • Coordinate with enterprise IT services for escalations and higher-level approvals.
     
Software & Hardware Support
  • Install, configure, and update software and system patches in accordance with security requirements.
     
  • Assist with workstation imaging, deployments, replacements, and lifecycle refresh activities.
     
  • Maintain inventory of IT equipment, peripherals, and user devices.
     
Collaboration & Productivity Tools
  • Support platforms such as Microsoft 365, Teams, Outlook, SharePoint, and other mission-related applications.
     
  • Assist users with file sharing, permissions, access issues, and basic collaboration workflows.
     
Documentation & Reporting
  • Record all support actions, resolutions, and asset changes in ticketing or tracking systems.
     
  • Maintain user guides, quick-reference materials, FAQs, and support documentation.
     
  • Provide status updates, issue reports, and recommendations for service improvements.
     
Security & Compliance
  • Follow all cybersecurity policies, access control procedures, and device handling requirements.
     
  • Report incidents and potential vulnerabilities to designated security personnel.
     
  • Ensure end-user configurations align with approved security standards.

Requirements
  • Associate degree in IT, Computer Science, Information Systems, or related field (Bachelor's preferred).
     
  • 3–5 years of hands-on IT help desk, technical support, or desktop support experience.
     
  • Proficiency with Windows operating systems, Microsoft Office/365, and common enterprise applications.
     
  • Experience supporting hardware, peripherals, and network connectivity.
     
  • Secret Clearance

Preferred Qualifications
  • CompTIA A+, Network+, or Security+.
     
  • Experience supporting DoD or federal environments.
     
  • Familiarity with ticketing systems such as Remedy, ServiceNow, or equivalent.
     
  • Knowledge of Active Directory, user provisioning, or basic networking concepts.

Salary Description
60, ,000

  • Journeyman Computer User Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TLN Worldwide Enterprises Inc Full time

    The Journeyman Computer User Support Specialist provides day-to-day technical assistance, troubleshooting, and customer support for users within a secure Air Force headquarters environment. This role ensures personnel have reliable access to IT systems, collaboration platforms, hardware, software, and network resources necessary to support mission...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SEBENZA LLC, Full time

    , Permanent Position: IT Support Specialist Company: Sebenza LLC Location: Washington D.C., DC, USA Contract Details: Full-time, Permanent Sebenza LLC is a leading technology solutions provider based in Washington D.C. We are seeking an experienced IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a crucial role in...

  • IT Support Specialist

    3 days ago

    Washington, Washington, D.C., United States National Assoc of Counties Full time

    The National Association of Counties (NACo), representing America's 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist. The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment,...

  • Helpdesk Specialist Journeyman

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Full time

    Job Description: Short Description: Client is looking to add to its Client Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Complete Description:Client is looking to add to its Client Technical...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Goodwill of Greater Washington Full time

    OverviewResponsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. The IT Support Specialist must be self-motivated, organized, have reliable transportation, and have strong customer service skills. This position handles...

  • IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Contact Discovery Services Full time

    Job DescriptionIT Support SpecialistContact Discovery Services - Washington, DCLocation: Onsite with remote capabilities- Washington, DCStart Date: NegotiableAre you an experienced IT professional looking for a new challenge? Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We are seeking a talented individual with a passion...

  • IT Support Help Desk Specialist

    7 days ago

    Washington, Washington, D.C., United States GovCIO Full time

    Overview:GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.Responsibilities:The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and...

  • Mobility Field Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Orion Consortium Full time

    *Position requires TS/SCI with a FS polygraph.*Job DescriptionThe job duties of the IT Field Support Specialist are as follows:    Conducts sites surveys; assesses and documents current site configuration and user requirements.Analyzes existing requirements and prepares specifications for hardware acquisitions.Develops hardware installation...

  • OCTO - DCPS Helpdesk Specialist Journeyman

    7 days ago

    Washington, Washington, D.C., United States Collaboredge Full time

    Short Description:OCTO Helps is looking to add to its DCPS Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Complete Description: OCTO Helps is looking to add to its DCPS DC Public School Technical...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    This position is full-time On-Site located at the Department of Transportation, Washington DC. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. This position will mainly focus on operational support of classroom instructional technology systems, simulation center...