IT Support Help Desk Specialist

Overview:

GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.

Responsibilities:

The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working closely with the Senior and Journeyman staff to escalate more complex problems.

• Provide initial point of contact (Tier 1 support) for users experiencing hardware, software, and basic network issues via phone, email, and ticketing system.
• Perform foundational troubleshooting for standard operating environments, including Windows 10/11, M365 suite applications (Outlook, Word, Excel, Teams), and basic network connectivity issues.
• Accurately document all incidents and service requests within the enterprise ticketing system (e.g., ServiceNow), ensuring clear communication and adherence to established ITIL incident management processes.
• Assist with user account management within Active Directory and Azure AD, including password resets, account unlocks, and basic group membership modifications.
• Install, configure, and deploy standard desktop hardware, software, and peripherals (laptops, printers, monitors, etc.).
• Collaborate with senior team members and participate in training sessions to continuously build technical skills and understanding of enterprise systems.
• Follow established troubleshooting guides and standard operating procedures (SOPs) to resolve common issues efficiently and effectively.

Qualifications:

• High School Diploma or GED required; Technology, Computer Science, or a related field is a strong advantage) with 2-3 years of experience in IT support, help desk, or a related technical field.
• Clearance Requirement: Must be clearable up to an active Secret clearance.

Required Skills and Experience

• Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is mandatory.
• Deep, Foundational knowledge of Microsoft environments.
• Basic understanding of networking concepts (TCP/IP fundamentals, DNS, DHCP) sufficient to troubleshoot basic connectivity issues.
• Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools.
• Strong interpersonal and communication skills, with a focus on customer service and clear technical documentation.
• Eagerness to learn and adapt to new technologies and processes within a fast-paced environment.

Preferred Skills and Experience

• Completion of an Associate's or Bachelor's degree in Information
• Prior experience in a federal or military environment (U.S. Coast Guard, DoD) is a plus.
• Familiarity Basic familiarity with Active Directory administration tasks.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals).

Company Overview:

GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
• • Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• • Enhanced Biometrics ID verification screening
• Background check, to include:
• • Criminal history (past 7 years)
  • Verification of your highest level of education
  • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $ USD $28.84 /Hr.