Family Pathways Program Assistant

Buckner Children and Family Services Community: Family Pathways

Location: Lubbock, TX - Onsite

Address: 1510 South Loop 289 Lubbock, TX 79412

Job Schedule: Full - Time

We are seeking a Program Assistant to join our Family Pathways Program. As a Program Assistant, you will shine hope by serving a strategic role at Buckner Children and Family Services to support the Family Pathways Coordinator. This includes, but is not limited to, setting up clients' records in Extended Reach, completing reports, and maintaining financial records and files. You will also serve as the front office representative for Pathways staff by answering phones, responding to information requests, and greeting visitors and clients. Join our team and shine hope in the lives of others

What you'll do:

• Provide administrative support to the Family Pathways Coordinator in all duties associated with the daily operation of programs
• Coordinate communication with internal and external constituents.
• Serve as primary point of contact for program participants, staff, and external customers in absence of Program Director, or as directed.
• Greet all visitors, guests, clients and staff pleasantly and appropriately. Identify business needs of visitors, guests, and clients and notify appropriate staff.
• Timely and accurately enter data for program participants into the Extended Reach system.
• Timely and accurately maintain electronic and paper record retention systems in accordance with established guidelines into the ExtendedReach system.
• Timely and accurately maintain electronic and paper record retention systems in accordance with established guidelines.
• Timely and accurately set up and track rental copayments from Family Pathways program participants.
• Accurately maintain census records and statistical program information in accordance with established guidelines.
• Timely and accurately complete check requests for client assistance and other needs as requested by Family Pathways Coordinator.
• Participate as a member of the Family Pathways team to meet the physical, emotional, social and spiritual needs of program participants.
• Assist with crisis intervention as required.

What you'll bring:

• High School Diploma (or G.E.D.)required. Associate's Degree preferred.
• Minimum 3 years prior related experience performing clerical or administrative functions preferred.
• Requires proficient ability to speak, read and write English.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires accuracy in typing, letter composition, and record keeping.
• Requires job holder to work nights and weekends as needed to meet business needs.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires in-depth understanding of accounting procedures and payment processing; requires proficient working knowledge of Microsoft Excel formulas and worksheets.
• Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Requires ability to provide strategic and logistical planning and facilitate meetings, workshops, and training as required.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

About Buckner Children and Family Services:

Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at Buckner is an Equal Opportunity Employer.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.