Claims Team Leader/Supervisor

Renewal Claims Solutions is a family-owned textile restoration company based in Northern California. When catastrophe hits—fire, smoke, water, or mold—our expert team restores garments, fabrics, and electronics using advanced tools and specialized processes. We make a stressful situation simple by verifying coverage, adhering to insurance-industry pricing, and managing every step with care and precision.

About the Role

We're looking for a strong, detail-driven Claims Champion to keep our claims moving, our team aligned, and our clients and adjusters delighted. This is a dynamic, evolving industry. You'll excel if you can balance individual priorities, maintain clear communication, and bring solutions to the table to keep things running smoothly.

This role is perfect for someone who enjoys operational variety, thrives on accountability, and wants to make a meaningful impact. You'll act as the air traffic controller for claims, coordinating between management, field crews, sales, and billing, ensuring nothing falls through the cracks.

Core Responsibilities

The Claims Operations Manager is primarily responsible for three core areas: overseeing the claim cycle, keeping the team on track, and mentoring team members. These pillars ensure our claims process runs smoothly and that our clients, adjusters, and team remain delighted.

• Oversee all incoming and active claims, ensuring each one moves smoothly from intake through completion. Monitor documentation, ensure open communication, and keep adjusters, field teams, and internal staff aligned. Maintain consistent, professional communication with all parties.
• Support claim coordinators, delivery leads, sales team, and warehouse staff. Ensure everyone has the tools, clarity, and guidance needed to stay productive, meet deadlines, and work efficiently within the financial goals of each claim and the company as a whole.
• Lead team members as they develop in their roles and foster a culture of accountability and teamwork without heavy-handed management.

Additional Responsibilities

• Manage escalations – handle complex or urgent claim issues by researching thoroughly, responding appropriately, and ensuring they are resolved quickly and correctly. Serve as the point of contact to make sure problems don't linger and communication stays clear.
• Drive collections and reporting – monitor receivables, follow up on past-due accounts confidently, maintain clean, current A/R, and provide timely updates. Escalate issues or questions that require leadership input to ensure you get the answers needed to keep claims and finances on track.
• Support sales and adjuster relationships – ensure new claims are documented correctly, photos and estimates are sent promptly, and opportunities for new work are communicated to sales.
• Support and reinforce processes – observe workflows and understand the rationale behind existing procedures. Help ensure the team follows them consistently, and bring thoughtful solutions or improvements to the table when issues arise.
• Stay adaptable – assist with scheduling, estimate reviews, and client communication when the workload requires an all-hands approach.

Qualifications

• Excellent communication, organization, and follow-up skills—you're the one who makes sure nothing slips through the cracks.
• Confident handling billing and collections; comfortable asking for payment and following through.
• Strong understanding of processes and documentation importance.
• Proficiency in Google Workspace, CRM systems, and claim management tools.
• Bachelor's degree or equivalent experience.

Pay: $ $33.00 per hour

Expected hours: 40 per week

Work Location: In person