Site Operations Specialist

*Be Part of the Future of Sleep
At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including
Serta, Beautyrest, Simmons
and
Tuft & Needle.
Job Family*
Marketing - DTC Operations

Exempt/Non-Exempt
Exempt

Function
Essential Duties And Responsibilities

• Understand business goals and requirements for all DTC eCommerce projects. Create detailed site implementation schedules for each project and validate/communicate out with relevant stakeholders.
• Coordinate project activities from various business partners including Marketing, Creative, Engineering, QA, and Merchandising.
• Create staging environments, load site content, and leverage site tools to update and push content to website for campaigns and new product launches.
• Submit creative requests for site assets.
• Partner with Brand Design and UX teams on creative testing plan to optimize performance of site assets.
• Ensure project is launched on time and meets initial project requirements. Keep management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.).
• Leads the QA review and final sign-off of site content for campaigns and product launches; documents feedback and manages any required changes.
• Identifies opportunities for efficiencies in the processes as they relate to website production and proactively suggest and/or develop process and tool improvements (i.e., custom spreadsheets, internal tools, playbook development, recommendations to modify the CMS etc).
• Assists in leading key meetings owned by DTC Operations. Records feedback, action items and communicates out to business stakeholders for follow-up and completion.
• Assists business partners to manage production of product content: copy, images, legal and campaign materials.

Functional/Technical Competencies
Experience/Education

• BA/BS degree or equivalent experience
• 1-2 years experience in Shopify with a high aptitude for learning new technologies
• Track record as a fast learner and solution-oriented problem solver.
• Meticulous sense of detail with ability to see the bigger picture and a strong sense of ownership
• Able to work cross-functionally, and manage multiple projects to completion
• Able to think both creatively and critically, and balance data insights with creative best practices
• Excellent communication, interpersonal, presentation, and organizational skills.
• Understanding of internal content management tools. Experience with Salsify a plus.
• An entrepreneurial spirit, and willingness to take on new challenges and risks.
• Comfortable in a high-growth, fast-paced, self-starter environment.
• Passion for the home goods market is a plus.

Job Factors/Work Environments
Key Relationships
Competencies
Why work at Serta Simmons Bedding?
When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision
• Annual employee contribution to HSA
• 401K with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Company paid short- and long-term disability
• Paid parental leave
• Discount programs including Friends and family discounts
• Referral Bonus
• Tuition Reimbursement

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person's race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.