Mortgage Clerk- Mid

2 weeks ago

San Antonio, Texas, United States FLATTER INC Full time

Summary:

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.
Responsibilities:

Telecommunication Tasks
  • Obtain required information from insurance companies via telephone.
  • Operate within the LoanServ environment to manage loan-related transactions.
LoanServ Processing
  • Process tasks, post payments, and record payoffs in LoanServ.
  • Update and maintain insurance information within LoanServ.
  • Issue payments to insurance companies.
Administrative Tasks
  • Research loan accounts and provide resolutions to discrepancies.
  • Perform accurate and timely data entry for mortgage-related transactions.
Program and Claims Support
  • Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
  • Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
  • Conduct detailed account research and provide analysis to management and customers.
  • Deliver customer service support to lenders and servicers via email and phone.
  • Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
  • Execute all loss claim–related sub-tasks accurately and within required timelines.
Communication and Case Management
  • Respond to phone calls, voicemails, status inquiries, and emails promptly.
  • Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
  • Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.
Bankruptcy Processing
  • Process Chapter 13 and Chapter 7 bankruptcy cases.
  • Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us:

  • Opportunity to contribute to impactful work supporting USDA loan initiatives.
  • Competitive salary and benefits package.
  • Career development and advancement opportunities.
  • Supportive and collaborative team environment in St. Louis, MO

Requirements

Qualifications:

Mid-Level Mortgage Clerk (3–5 years' experience)


• 3–5 years of mortgage, banking, or loan operations experience.


• Demonstrated experience supporting USDA loan programs and systems.


• Solid knowledge of loan documentation requirements and compliance standards.


• Proven ability to manage multiple priorities and support a high-volume workload.


• Excellent written and verbal communication skills.

Security Requirements:


• U.S. Citizenship or Permanent Resident status required


• Ability to obtain and maintain NACIC background investigation

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