Assistant Engineering Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

The Assistant Chief Engineer is responsible for assisting the Director of Engineer with the everyday running of the engineering department. They will play an active role in identifying new and recurring facility issues and addressing concerns or mechanical failures in a timely manner to alleviate operational disruptions and/or guest inconvenience. The Assistant Chief Engineer will lead training initiatives to enhance technical skills in the engineering team and build a strong succession planning in the department.  

• Assist Director of Engineering in meeting or exceeding budgeted goals (labor & operational costs). 
• Assist Director of Engineering with management of all Engineering staff (training, counseling, disciplining, terminating and performance reviews).  
• Ensure compliance with all applicable Forbes standards 
• Ensure compliance with safety and security policies, laws/regulations, compliance with city codes and permits.  
• Assist Director of Engineering in retaining an engineering team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations. 
• Monitor operational cost and highlight any anomalies to Director of Engineering.  
• Assist Director of Engineering in meeting or exceeding Qualtrics monthly goals related to engineering. 
• Conduct monthly pool supply inventory including chemicals and spare parts. 
• Lead and supervise Preventive Maintenance programs, including tracking, scheduling, auditing PM rooms, according to business needs and Forbes standards, and updating PM worksheet. 
• Coordinate and oversee monthly grease trap cleaning, including communication with Rooms and F&B management team, and third-party vendor. Ensure completion of work meets expectations. 
• Conducting monthly 1x1 for hourly Engineers. 
• Review all Out of Order rooms and provide solution and timeline for each room to be released to the operation. 
• Monitor HotSOS ticketing system.  
• Complete Central Plant walk through monitoring pressures, temperatures, and the proper operation of all mechanical equipment (chillers, boilers, fire pumps, emergency generators fuel storage tanks, swimming pools, spas). 
• Complete weekly pool walkthrough, including monitoring and balancing chemical treatment.  
• Prepare and communicate weekly schedule for hourly staff in a timely manner minimizing overtime.  
• Review and approve timecards for payroll prior to Payroll Monday. 
• Lead and guide associates by setting an example of the Company culture and Forbes standards. 
• Provide hands-on operational support in all areas needed. 
• Provide training and development with a hands-on approach. 
• Ensure guest and maintenance requests are responded to promptly and with genuine care. 
• Follow up with any guest issues and communicate with the Engineering leadership team.  
• Ensure that Pre-Shift meetings and Shift reports are happening daily. 
• Perform other reasonable job duties as requested by supervisor. 

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer's license if required by local code.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills required
• High school diploma or equivalent required
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.