Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
Location: Orlando, FL
Job Type: Full-Time
Position Overview: We are seeking a motivated and dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional service to our customers. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Document customer interactions and feedback in the company database.
- Collaborate with team members and other departments to ensure customer needs are met.
- Assist in the development of customer service processes and procedures.
- Participate in training sessions to enhance product knowledge and service skills.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and customer service software.
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