Medical Customer Service Representative

1 week ago

Fairbanks, Alaska, United States Procare Home Medical Full time

Make a difference in the lives of patients every day

ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.

If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do

As a CSR, you'll handle a variety of responsibilities that keep our patients' care running smoothly;

  • Greet and assist customers in person, over the phone, or via the web.
  • Process patient orders quickly, accurately, and according to policy.
  • Verify insurance coverage and complete necessary documentation.
  • Enter and maintain patient and referral source information in computer systems.
  • Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
  • Respond to customer inquiries and resolve issues with professionalism and empathy.
  • Support retail sales, intake, and inventory coordination.
  • Maintain compliance with HIPAA, Medicare, and all company standards.

What You Bring

  • High School Diploma or equivalent (required).
  • Excellent customer service and phone skills (required).
  • 2 years of HME/DME experience and knowledge of medical terminology (preferred).
  • Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
  • Strong multitasking, organization, and problem-solving abilities.
  • Ability to think quickly, stay calm under pressure and provide outstanding service.

Physical & Mental Requirements

  • Regularly work at a computer, phone, or front counter.
  • Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
  • Excellent attention to detail and fin motor dexterity.
  • Ability to focus, calculate figures, and handle sensitive information and confidentiality.

Why You'll Love Working at ProCare

  • Competitive pay (DOE).
  • Comprehensive medical, dental, and vision insurance.
  • Life insurance, paid holidays, and PTO.
  • Supportive, team oriented environment.
  • Opportunities for growth and cross-training.

Join a team that take pride in helping people breathe easier, move better, and live healthier. Apply today and be the welcoming voice of ProCare Home Medical

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