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Director, Operations Analytics and Workforce Management

2 weeks ago

San Francisco, California, United States Heartflow Full time

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMapAnalysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.

The Director of Operations Analytics and Workforce Management will be responsible for overseeing three critical areas: Workforce Planning and Optimization, Operations Analytics and Operations PMO (Project Management Office). This role involves leading a team of professionals, including analysts and program managers, to achieve operational excellence.

Job Responsibilities

  • Analytics & Performance Management:

  • Develop and implement a comprehensive operations analytics framework to provide data-driven insights into key performance indicators such as efficiency, capacity utilization, cost effectiveness, and quality of operations.

  • Establish clear KPIs and create interactive dashboards that serve as a single, reliable source of truth for monitoring and reporting on operational performance.

  • Utilize advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations to support informed decision-making across the organization.

  • Workforce Planning & Optimization:

  • Lead the strategic planning of the workforce to ensure optimal staffing levels that align with service demands and support business growth initiatives.

  • Implement and refine advanced models, tools, and processes for accurate labor forecasting, efficient scheduling, and continuous productivity optimization to meet customer service targets.

  • Collaborate closely with Operations leadership, Finance, and the Commercial team to thoroughly evaluate the advantages and disadvantages of various service delivery models, ensuring alignment with overall business objectives.

  • Program & Project Management:

  • Work in conjunction with Operations leadership to identify, prioritize, and systematically track key strategic initiatives and projects.

  • Drive the successful execution of projects from their initial conceptualization through to full implementation, often requiring cross-functional collaboration and coordination.
  • Cultivate a workplace culture that embraces continuous improvement, leveraging methodologies such as Lean Six Sigma or other similar process optimization frameworks.

Experience/Education

  • A bachelor's degree in a quantitative field such as STEM (Science, Technology, Engineering, Mathematics), Data Analytics, Operations Management, Business Administration, or a closely related discipline is required. An MBA or Master's degree is preferred.
  • 10 years+ of progressively responsible professional experience within a manufacturing or service operations environment, with a strong preference for experience in the medical device or regulated life sciences industry.

Skills/Qualities Required

  • Workforce Planning Expertise: Demonstrated expertise in long-term workforce planning, capacity modeling, and cost optimization techniques, including advanced scheduling and intraday resource management.

  • Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms is essential.

  • Analytics Expertise: Strong expertise in analytics, encompassing the identification of appropriate metrics, effective metric visualization, and the ability to interpret data to derive actionable insights.

  • Must be proficient in current business intelligence tools like Tableau, PowerBI, Domo, or similar platforms.

  • Project Management Proficiency: Demonstrated proficiency in various project management frameworks, with PMP certification being preferred.

  • Communication Skills: Excellent communication skills are paramount, with the ability to simplify complex information and articulate a clear, concise narrative for a senior executive audience.
  • Data-Driven Decision Maker: A proven track record of making decisions based on data analysis and insights.
  • Highly Collaborative: A strong ability to work effectively and collaboratively within teams and across different departments.

A reasonable estimate of the base salary compensation range is $210,000 to $260,000, cash bonus, and equity.
Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.

Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with "" and B) the position described is found on our careers site