General Manager

General Manager – Hospitality Division
Introduction

Thank you for your interest in joining Foley Hospitality as our General Manager. We are committed to being the most experience-obsessed and innovative hospitality and entertainment management company globally. If you are a strategic hotel leader with a passion for operational excellence, team culture, guest experience, and financial performance, we invite you to apply and join our dynamic organization.

Who We Are

Inspired by Bill Foley's legacy and passion for sports, wine, and people, Foley Hospitality curates and delivers experiences that our guests cherish, our communities embrace, and our team members celebrate. With sports teams, wineries, and hotels located worldwide, we are dedicated to offering exceptional moments that blend excellence, integrity, and hospitality at every touchpoint.

Purpose (Why the Role Exists)

The General Manager leads all hotel operations, ensuring an exceptional guest experience, strong financial performance, and a vibrant team culture grounded in Foley Hospitality Group's values. This role is responsible for inspiring and developing teams, driving revenue and profitability, optimizing operational performance, and elevating the hotel's reputation within the community. The GM ensures the hotel consistently delivers on Foley Hospitality's mission of creating unforgettable experiences.

Core Tasks (What You Are Responsible For)

At Foley Hospitality, we are performance-focused; as such, every team member has clear objectives aligned with our three missions:

Business: Achieve and sustain profitability and long-term growth.

Brand: Create experiences guests remember.

Culture: Be an employer of choice.

Business:

• Lead all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales, Engineering, Security, and Support Services.
• Develop and execute annual budgets, forecasts, business plans, and operational strategies.
• Achieve financial targets including revenue, GOP, NOI, labor management, and operating margins.
• Partner with Revenue Management to optimize ADR, occupancy, RevPAR, and channel performance.
• Review financial statements, STR reports, KPI dashboards, and guest metrics to drive continuous improvement.
• Oversee vendor contracts, purchasing, inventory, and cost-control measures.
• Ensure full compliance with local, state, and federal hospitality, labor, and safety regulations.

Brand:

• Ensure operational excellence across all touchpoints, delivering consistent, high-quality guest service.
• Maintain the hotel's physical condition through collaboration with Engineering and Housekeeping.
• Lead with a guest-first mindset by analyzing feedback, monitoring reviews, and driving service recovery.
• Partner with Sales & Marketing to grow group business, local partnerships, and brand presence.
• Uphold Foley Hospitality's reputation by ensuring the property reflects cleanliness, safety, service excellence, and brand integrity.
• Serve as the ambassador for the hotel within the community, building strategic partnerships and enhancing local visibility.

Culture:

• Inspire and develop a high-performing team through coaching, mentorship, recognition, and accountability.
• Partner closely with People & Culture on recruitment, onboarding, performance management, and retention.
• Build a culture rooted in service, teamwork, communication, and hospitality excellence.
• Foster an inclusive environment where team members feel valued, supported, and empowered.
• Ensure compliance with People & Culture policies, safety protocols, and training standards.
• Champion Foley Hospitality's mission, values, and leadership expectations at all levels of the hotel.

Cultural Values (How We Work)

Your success with us is about what you do and how you do it. Our "how" is guided by our core values:

• Have Integrity – We seek people who are humble and demonstrate high character.
• Be Entrepreneurial – We value innovation and resilience in our team members.
• Be a Team Player – We appreciate people who are inclusive and ready to support others when needed.
• Always Be Advancing, Never Retreating – We want people committed to constant growth and striving for excellence.
• Be Engaged – We want people who are actively invested in making Foley Hospitality successful.

Leadership & Performance Expectations (How We Achieve Our Goals)

The General Manager is expected to model our leadership expectations:

• Lead by Example – Take ownership of your work and represent Foley Hospitality with pride.
• Enable & Empower – Support peers and departments by sharing knowledge and maintaining a solutions-focused attitude.
• Elevate Performance – Seek accuracy, meet deadlines, and take initiative to improve systems and procedures.
• Finish Your Mission – Follow through on commitments and ensure your work contributes to the success of the broader team.

Skills & Qualifications (What You Need to Bring)

• Extensive hotel operations leadership experience required; equivalent experience accepted in lieu of degree.
• 5–7 years of progressively responsible hotel leadership experience; 2+ years as GM or AGM.
• Strong business acumen and P&L expertise.
• Exceptional leadership, communication, and team-building abilities.
• Deep knowledge of hotel operations across all departments.
• Experience with PMS, POS, HRIS, and Revenue Management systems.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to thrive in a fast-paced environment.
• High ethical standards and confidentiality.

Work Environment & Schedule

• Full-time, on-property presence required.
• May require evenings, weekends, and holidays based on business demand.
• Reports to: Chief Executive Officer

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