Quality Assurance Manager

Quality Assurance Manager

Role Summary

The Quality Assurance (QA) Manager leads QA function for life insurance and annuity software solutions. This role is critical in ensuring delivery of high-quality, compliant, and reliable software products including quoting/illustrations, e-applications, and policy administration systems to support our insurance operations, customer experience, and regulatory obligations. This role is also responsible for ensuring accurate data migration from merger activities.

This role requires deep expertise in software testing, a strong understanding of life insurance and annuity products, and a passion for building strong QA processes and teams.

Responsibilities

• Leadership & Strategy
• Define and execute a QA strategy tailored to life insurance and annuity systems.
• Lead and mentor a team of QA analysts and testers.
• Collaborate with business and technical teams to ensure quality is built into every stage of the SDLC.
• Implement and maintain QA metrics, dashboards, and reporting for team performance and product quality (including defect density, test coverage, and release readiness).
• Quality Assurance & Testing
• Oversee test planning, execution, and reporting across manual and automated testing efforts.
• Ensure coverage of functional, regression, integration, performance, and security testing.
• Ensure traceability of business requirements to test cases and defects.
• Drive automation initiatives using modern frameworks and tools.
• Insurance Domain Expertise
• Apply knowledge of insurance workflows, data structures, and compliance requirements (e.g., NAIC, HIPAA, state regulations) to QA practices.
• Validate business rules, calculations, and policy lifecycle scenarios.
• Oversee testing of workflows including new business, underwriting, policy servicing, claims
• Tools & Technologies
• Manage QA Tools such as Jira, Zephyr, Postman, and API testing frameworks.
• Manage QA environments and CI/CD integration for continuous testing.
• Maintain test data strategies for complex life and annuity scenarios.

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 7+ years of experience in software QA, with 3+ years in a leadership role.
• FLMI or strong understanding of life insurance and annuity products, systems, and regulatory context.
• Experience with insurance software platforms (e.g., iCover, i-Go, SIP/SAP, ID3, CoreSuite, OnBase).
• Strong understanding of QA methodologies, Agile/Scrum, and DevOps practices.
• Excellent communication, analytical, and problem-solving skills.

Preferred Skills:

• ISTQB or equivalent QA certification.
• Experience with cloud-based testing environments (AWS, Azure).

WHAT WE OFFER

• Access to a full Group Benefits Package including health, life and disability insurance plus a 401(k) plan
• Free parking in our Home Office structure
• Wellness subsidy program
• Ability to work remote on Friday
• Year-round "Summer Fridays" with the Friday workday ending at 1:30 p.m.

About Trusted Fraternal Life

Trusted Fraternal Life's purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization's financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Catholic Financial Life, Degree of Honor, Woman's Life and Catholic United Financial.

Our Mission...

Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.

Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.

Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life.