Quality Assurance Specialist

Earn up to $3,000 in incentive pay during your first year of employment

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:

To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.

Quality Assurance Specialist Job Compensation:

• $18.80 to $23.50/HR (depending on experience).

Quality Assurance Specialist Job Responsibilities:

• Assist with the implementation of quality assurance practices designed to monitor program compliance, performance outcomes, integrity, and accurate benefit issuance.

• Maintain knowledge and proficiency of CWW, WWP, ECF, BRITS, KIDS, WISA, and WEBI functions, data analysis and reporting, and W-2 and Related Programs policy.

• Assist with the development of written policy and procedures related to all aspects of W-2 and Related Programs.

• Assist with developing and facilitating training to staff.

• Serve as and/or provide back-up to Security Officer for state systems.

• Prepare data-driven reports and develop tools to assist program staff in complying with W-2 and Related Programs policy and improving program integrity; assist with monitoring and compliance of W-2 work participation rate.

• Serve as liaison for all fraud related activities, including tracking fraud investigations and intentional program violations (IPV), resolution of discrepancies, and entry of overpayments into the Benefit Recovery Subsystem.

• Testify at court/administrative hearings regarding investigations, IPVs, and overpayments.

• Assist with monitoring IEVS/Data Exchange matches, ECF eligibility audits, appropriate case closures, appropriate program eligibility, Federal Clock Ticks, W-2 extensions, TANF work participation rate, case management, and other areas.

• Perform QA/improvement monitoring of staff, identify deficiencies, and provide recommendations on corrective action plans (CAP).

• Prepare daily, weekly, monthly and quarterly reports for monitoring program compliance, analyzing trends, and providing instruction for correcting case errors.

• Attend meetings, conferences and workshops, trainings, and perform special projects and other related duties as assigned.

Quality Assurance Specialist Job Qualifications:

• High School diploma or equivalent supplemented by two years of post-secondary coursework.

• Minimum of two years of experience working with data systems. Active FEP certification preferred.

• Demonstrated working knowledge of and experience using computer programs such as Microsoft 365, including Word, Excel, Outlook, etc., and experience with state database systems, (e.g., CWW, WWP, ECF, BRITS, WEBI and KIDS)

• Able to enter data quickly with high level of accuracy within established/required timeframes.

• Ability to utilize computer technology to manage and filter data, maintain accurate records and generate reports pertinent to W-2 and Related Programs for analyzing program performance and service delivery

• Demonstrated experience with, and knowledge of, W-2 and Income Maintenance programs and strong ability to analyze complicated data related to such programs.

• Experience analyzing systems, identifying systematic weaknesses, recommending quality improvement strategies, and recommending concrete solutions to enhance service delivery and agency performance.

• Strong written and oral communication skills with demonstrated ability to interact with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization.

• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time.

• Valid driver's license, reliable transportation and insurance and able to travel and work irregular hours.

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

• Employee is frequently required to stand, walk, sit, bend.

• Occasionally required to lift and /or move up to 20 lbs.

• Frequently required to drive.

• Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.

• Noise level in this work is usually quiet to moderate.

Tools & Equipment Used:

• iPads, iPhones, laptop computers, projectors, copy/scanner machine, fax machine.

• Various computer software; and

• Use first aid equipment, fire extinguisher. Usage varies by position.

Additional Eligibility Requirements:

N/A

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.