Event Sales Coordinator

Crosby Street Hotel is an award-winning, design-forward luxury property in the heart of SoHo and part of the internationally acclaimed Firmdale Hotels collection. Known for its bold interiors, exceptional service, and carefully curated guest experiences, the hotel features state-of-the-art event spaces that host everything from intimate social gatherings to high-profile corporate functions. We are seeking an organized, polished, and service-driven Events Coordinator to help deliver the distinctive hospitality for which Firmdale Hotels is recognized.

The Events Sales Coordinator supports the selling, planning, and flawless execution of events across all market segments. This position works closely with the Events Sales Managers and Head of Event Sales to ensure seamless communication, accurate documentation, and an elevated client experience. The ideal candidate thrives in a fast-paced environment, excels in communication, and demonstrates exceptional attention to detail.

This role is a fully on-site / in person role.

Key Responsibilities

Sales & Client Support

• Serve as the first point of contact for event inquiries. Qualifying leads while providing timely and professional responses.
• Assist with preparing proposals, contracts, event outlines, and client communications.
• Input and maintain accurate event information across Opera, Salesforce, and departmental databases.
• Process signed contracts, ensuring deposits, charges, and all booking details are correctly posted and documented.
• Produce and distribute invoices, receipts, and final billing documents.

Event Detailing & Coordination

• Prepare complete and accurate Banquet Event Orders (BEOs) and distribute them to operational teams.
• Create floor plans, seating charts, menus, place cards, and other client-facing materials.
• Participate in site visits, pre-planning meetings, and vendor coordination as needed.
• Support rentals and specialty item procurement for upcoming events.

Administrative Support

• Generate and distribute daily, weekly, and monthly sales and operational reports.
• Manage departmental calendars, schedules, and filing systems.
• Track monthly event equipment inventory counts.
• Monitor client booking patterns and market trends.
• Provide general administrative support to ensure smooth departmental operations.

Required Qualifications

• 2+ years of hospitality or luxury customer service experience (luxury hotel experience preferred).
• Bachelor's degree in Hospitality, Business, or a related field, or equivalent internal hospitality progression.
• Excellent verbal and written communication skills and the ability to work effectively with both clients and colleagues.
• Extremely organized and efficient in planning, prioritizing and executing a complex workload
• Must be adept at multi-tasking and managing multiple priorities in a fast-paced environment

· Must be flexible to adapt to changing business needs and/or ad hoc projects

• Proficiency in Microsoft Office; Opera and Salesforce experience highly preferred.

Physical Requirements

• Ability to read, review, and enter information using computer systems and physical documents.
• Frequent communication via phone, email, and in person.
• Ability to sit, stand, walk, and bend as needed while supporting events on-site.
• Speak, read, write and understand the primary language(s) used in the workplace.

· Perform work, and be present, on Hotel premises to ensure satisfaction of clients with prospective or confirmed event bookings.

· The position may occasionally involve light physical activity, including lifting, carrying, or moving boxes or supplies up to 20 lbs.

Benefits

• Medical, Dental, Vision, and company-paid life insurance for full-time team members
• Commuter transit benefits from Day One
• Staff appreciation gifts, events, and parties
• Employee meals while on duty
• Incentive programs
• Paid vacation, personal, and sick days

The salary range for this position is $70,000 - $75,000 dependent on experience.