Business Operations Associate

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today—we're creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we're building the future of regulated finance, and we want you to be part of it.

The Business Operations team owns the strategic planning of the business, operations, and finances. They work closely with cross-functional teams like the Product, Engineering, and Servicing teams to drive efficiency, scale the business, and ensure the business is heading in the right direction. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon's mission of creating a great user experience for homeowners.

We're looking for a driven and detail-oriented individual to serve as a Bizops partner for our core servicing business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business.

• Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams

• Research business requirements for new processes and translate them into mature standard operating procedures

• Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team

• Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs

• Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders

• Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency

• Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed

• Learn new concepts and technologies quickly and apply them to complex challenges

• Cultivate a deep understanding of the mortgage servicing industry

• 2-4 years experience working in program or project management, product operations, consulting, or business operations role, ideally in a fast-paced startup environment

• Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes

• Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects

• Strong verbal and written communication skills, with experience in effective stakeholder management

• Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects

• Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude

• Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team

• Strong ability to reason with and draw insights from data

• Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus.

• Experience in the financial or financial technology sector, particularly the mortgage origination, mortgage servicing, or in the real estate industry, is a plus

What we can offer:

• Compensation: Competitive annual salary ($119,000-$161,000) and a meaningful stake in the company via equity plus our performance bonus program and 401K plan.

• Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, and vision benefits, a One Medical membership, and a Talkspace subscription to provide mental health support.

• Commuter benefits: We offer pre-tax deductions for public transportation, ride-share services, and parking expenses to make your commute more convenient and affordable.

• Grow together: Our company-wide orientation helps employees to successfully onboard. We offer other learning and development opportunities including regular review cycles that incorporate 360 degree feedback.

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, team dinners, and beyond

• Generous time off: Flexible paid time off, sick days, and 11 company holidays.

• Baby bonding time: 3 months off for birthing parents and 2 months off for non-birthing parents—fully paid so that you can focus on your newest addition

Throughout the interview process, please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.