Client Service Representative

Job Title: Client Services Representative (CSR)

Location: Mount Laurel Animal Hospital – Mount Laurel, NJ

Job Type: Full-Time

Requisition ID: 1296

About the Job

Mount Laurel Animal Hospital is seeking a Client Services Representative (CSR) with a passion for delivering exceptional client service and supporting the critical functions of our Emergency and Specialty team. As the first friendly face (and voice) our clients meet, you'll play a vital role in shaping their experience and supporting a fast-paced, collaborative team of professionals.

Responsibilities

• Greet clients and patients with compassion and professionalism
• Answer phone calls, schedule appointments, and manage client inquiries
• Assist with check-ins, check-outs, financial discussions, and client education
• Maintain accurate client and patient records
• Coordinate communication between clients, doctors, and specialty teams
• Manage documentation: pet insurance, records, faxes
• Support front desk organization and cleanliness
• Attend team meetings and training to build skills and teamwork
• Collaborate across departments to ensure a seamless experience

Qualifications

• Minimum 2 years in a veterinary hospital
• 1+ year of client service experience (phones, scheduling, reception)
• Exceptional communication, organization, and multitasking skills
• Familiarity with EzyVet or Vet Radar is a bonus
• Positive, solution-focused mindset and team spirit
• Comfortable in a high-energy, emotionally dynamic environment
• Weekend, and holiday availability may be required

Why Choose Mount Laurel Animal Hospital?

• Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins, big and small.
• Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off), and wellness resources to support your life both inside and outside of work.
• Professional Growth: Whether you're just starting out or looking to advance, we invest in your future through continuing education, mentorship, and pathways for career development across departments.
• Ideal Location: Enjoy suburban charm with big-city access, just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.

Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks

• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts

About Us

Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 200 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we're ideally situated for both career and lifestyle.

Learn more at:

Our Commitment to Diversity, Equity & Inclusion

Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice

If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note final compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.