Client Services Representative

5 days ago

Grand Rapids, Michigan, United States Fortz Legal Support Full time $40,000 - $60,000 per year

Job description:

Fortz Legal Support started in 2015 and in a short time has grown into the nation's premier full-service litigation support and court reporting firm. With a focus on innovative tech-based solutions and exceptional customer service, our team delivers creative solutions tailored to our clients' needs.

Someone who enjoys working with a team, exhibits excellent customer service skills, thrives in a fast-paced environment, and can effectively prioritize multiple responsibilities would be successful here.

Summary:

The Client Services Representative will assist with the daily tasks of the Process Service Department, providing a high level of care to our clients as well as strengthening relationships with the process servers that we work with.

Essential Responsibilities:

  • Schedule process service jobs within our system
  • Assign jobs to servers and clearly communicate expectations and requests/and directions
  • Follow up on jobs with servers and proactively provide status updates regularly to clients, ensuring completion promptly
  • Review documents received are correct and thorough
  • Provide service options to clients as needed
  • Run to the court to file papers and perform other similar tasks as they arise
  • Provide accurate quotes upon request and bill jobs once completed
  • Clearly and respectfully communicate with the team, colleagues, and external contacts, ensuring bases are covered
  • Recruit new servers to our roster
  • Answer and direct phone calls
  • Provide backup and support to other departments when requested
  • Perform other duties as needed or assigned

Qualifications:

  • Proven experience working in an office setting
  • Data-entry
  • High level of organization, attention to detail, problem-solving, critical thinking, and recollection
  • Manage a high volume of email and phone calls in a professional and timely manner
  • Make judgment calls based on the information at hand
  • The ability to work well under deadlines and pressure
  • Flexible, adaptable, personable, and service-oriented
  • Excellent grammar and writing skills
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment, like printers and scanners
  • Proficiency in MS Office Suite

Educational Experience:
High School diploma or GED required

Physical Requirements:

· Office environment

· Sitting for extended periods of time

Travel Requirements:
Minimal travel is required

Hiring Process:
We will schedule a phone interview that should take 15-30 minutes. Should we both wish to move forward, we would invite you to our office for an in-person interview. You should allow for at least an hour.

Attire:
 Business casual, dress pants and shirt (collared or blouse; no t-shirts or sportswear), dress shoes.

Job Type:
Full-time, position will start at 8:30am-5:00pm.

Work Location:
In-person, at our lovely office downtown Grand Rapids

Expected hours:
Approx. 40 per week

Time off:
 Nine paid holidays and two weeks paid annually with up to 40 hours roll-over

Parking:
Paid

  • Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance

Our team is amazing, and the office maintains a healthy, positive, and dynamic environment. We are looking for someone who is ready for a long-term investment and wants to commit to a relationship-driven, fast-growing, successful, local business with national reach.

  • Client Services Representative

    4 days ago

    Grand Rapids, Michigan, United States Mattson Financial Services, LLC Full time $40,000 - $70,000 per year

    Mattson Financial Services – Kentwood, MIJoin Our Family as a Client Services Superstar Are you ready to bring your skills and experience to a company that feels like home? Mattson Financial Services, LLC, a leading financial services firm in the vibrant Grand Rapids, Michigan area, has an exciting opening for a full-timeClient Services Representativeto...

  • Client Service Specialist

    5 days ago

    Grand Rapids, Michigan, United States Mattson Financial Services Full time $48,000 - $60,000 per year

    Client Services RepresentativeMattson Financial Services – Kentwood, MIJoin Our Family as a Client Services SuperstarAre you ready to bring your skills and experience to a company that feels like home? Mattson Financial Services, LLC, a leading financial services firm in the vibrant Grand Rapids, Michigan area, has an exciting opening for a full-time...

  • Customer Service Representative

    3 days ago

    Grand Rapids, Michigan, United States Shively Diversified Management Services Full time $40,000 - $70,000 per year

    Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.Responsibilities:• Create and track...

  • Customer Service/Sales Representative

    17 hours ago

    Grand Rapids, Michigan, United States Spark Momentum Inc Full time

    Job Title: Customer Service and Sales Representative (Full-Time, In-Store)Location: Grand Rapids, MIJob Type: Full-TimeCompensation:Hourly Pay: $17–$20 per hour, paid weeklyPerformance-based bonuses and uncapped commission opportunitiesPosition OverviewWe are looking for motivated individuals to join our team as Customer Service and Sales Representatives....

  • Sr. Registered Client Service Associate

    3 days ago

    Grand Rapids, Michigan, United States Raymond James Full time $60,000 - $80,000 per year

    Job Description SummaryJob DescriptionJob SummaryCelebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role...

  • Customer Service Representative

    11 hours ago

    Grand Rapids, Michigan, United States Planet Fitness Full time $25,000 - $40,000 per year

    Job Details Kentwood, MI $ Full Time Description We are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience Why you...

  • Client Director

    4 days ago

    Grand Rapids, Michigan, United States Truscott Rossman Full time $80,000 - $120,000 per year

    Position OverviewThe Client Director at Truscott Rossman is a pivotal role responsible for serving as the primary point of contact for clients across our business, ensuring the delivery of tailored solutions that align with their strategic goals. This role requires an understanding of diverse industries, strong client management skills, and the ability to...

  • Member Service Representative

    4 days ago

    Grand Rapids, Michigan, United States Intandem Credit Union Full time

    Be part of a team that's changing the way people experience banking.At Intandem Credit Union, we believe that extraordinary service starts with extraordinary people. Our Member Service Representatives (MSRs) are the heart of our organization — helping members with transactions, solving problems, and building relationships that make a lasting impact.About...

  • Overnight Customer Service Representative

    5 days ago

    Grand Rapids, Michigan, United States Planet Fitness Full time $35,000 - $55,000 per year

    We are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experienceWhy you should join Planet Fitness:Great growth opportunities - we are a...

  • Client Manager

    2 days ago

    Grand Rapids, Michigan, United States Gallagher Full time $60,000 - $120,000 per year

    Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the...