Patient Care Coordinator

1 day ago

Grass Valley, California, United States CQ Partners Full time $23 - $28

GoldCountry Hearing in Grass Valley, CA is looking for an energetic and motivatedindividual to manage the front office and represent our practice withprofessionalism.

Essential Duties andResponsibilities:

  • Create and manages an effective patient schedule by converting inbound/outbound callsinto appropriate appointments.
  • Ensure the patient has the best experience possible with timely andcourteous interactions throughout the patient experience.
  • Execute the appointment reminder process with pre-calls at 48 hours prior toappointment.
  • Answer the multi-line phone while maintaining a polite, consistent phonemanner using proper telephone etiquette and handles the caller's needs ordirects the caller to the appropriate party.
  • Register new patients and updates existing patient demographics bycollecting detailed patient information including personal, insurance, andfinancial information.
  • Facilitate patient flow by notifying the provider of patients' arrival,being aware of delays, and communicating with patients and clinical staff.
  • Respond to inquiries by patients, prospective patients, & visitors in acourteous manner.
  • Greet patients upon arrival, sign them in and obtain any other necessary datato ensure the patient has the best experience possible.
  • Provide patients with intake and new patient forms as well as copies of ouroffice policies and legally required documents in advance via email.
  • Process payments from patients for co-pays and uninsured visits as necessary.
  • Call on existing patients to promote new products and services.
  • Apply training and development to achieve companion attendance rate, out ofwarranty rate, cancellation / no-show rate, referral rate, and in-bound callsto appointment rate.
  • Overcome objections through the use of scripts and objection-handlingtraining.
  • Participates in ongoing training and development through weekly conferencecalls and occasional classes.
  • Keep the reception area clean and organized.
  • Maintain patient privacy in compliance with HIPAA federal guidelines andpractice policies.

Position Qualifications:

  • HighSchool Diploma required, Associates degree preferred
  • 2years front office experience
  • Mustbe computer literate in all Microsoft Office programs
  • Mustbe able to work well independently and be detailed-oriented and organized

Theideal candidate will also possess:

  • Excellentpeople and customer service skills
  • Abilityto handle heavy phone work and provide top-notch service
  • Strongorganizational skills
  • Excellentcommunication skills
  • Priormedical/healthcare office experience a plus
  • Independentworker, thinks on their feet

What We Offer:

  • $23-28/hour
  • GroupHealth Insurance. Company covers $500 toward premium (must be full-time)
  • 3weeks PTO accrued yearly based on hours worked
  • Paidholidays
  • 401Kwith 4% company match upon eligibility
  • Regulartraining
  • Teambuilding events
  • Opportunitiesfor advancement

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