Account Manager

Description
As an Account Manager, you will be responsible for developing long-term relationships with your portfolio of assigned Alabama state agency partners. Other responsibilities include supporting existing projects, developing leads for new projects, gathering functional requirements, writing the scope of work documentation, and working with a small team of dedicated software engineers to ensure on-time delivery of projects.

Responsibilities

• Serve as the primary contact and advocate for assigned partners
• Build and maintain strong relationships with partners, understanding their evolving business needs
• Document partner business processes and recommend improvements when appropriate
• Write clear and accurate scope of work documentation based on functional requirements
• Establish project milestones and timelines in collaboration with partners and internal teams
• Conduct functional testing and partner acceptance reviews
• Track account health, status, and opportunities for growth
• Forecast and report on key account metrics Participate in quarterly reviews and escalate issues as needed
• Support renewal and upselling efforts in collaboration with Sales

Scope and Impact (Accountability)
Account Managers are ultimately accountable for the success and satisfaction of their assigned partnerships. While they do not directly control budgets, they significantly influence partner retention, expansion opportunities, and overall revenue impact through effective project delivery, proactive communication, and consistent support. Their work impacts the company's reputation, partner trust, and the efficiency of internal development resources. Account Managers make day-to-day decisions regarding partner needs, project priorities, and communication strategies, and escalating issues as needed. They are responsible for managing timelines and ensuring projects are delivered in scope and on schedule.

Must Be Able To

• Manage multiple accounts and projects simultaneously with competing priorities. Translate complex partners into clear, actionable functional requirements. Communicate effectively with both technical teams and non-technical stakeholders.
• Balance partner expectations with available internal resources and timelines. Make day-to-day decisions independently while recognizing when to escalate issues.
• Adapt quickly to changing partner priorities or internal shifts in development capacity. Maintain poise and professionalism during high-pressure situations or partner escalations. Interpret and apply project milestones and deliverables across a wide range of partner types. Understand and document business processes that vary significantly between partners. Build credibility and trust with clients who may be risk-averse or resistant to change.

Qualifications

• Bachelor's degree in a technical, business, or related field preferred. Equivalent relevant work experience may be substituted.
• Minimum of 2 years of experience in project management, software implementation, client relationship management, or a related field. Experience working with web-based applications and cross-functional teams is strongly preferred.
• Strong written and verbal communication skills Proven ability to gather, document, and communicate functional requirements Analytical thinking and problem-solving skills Ability to manage multiple projects and prioritize competing demands Strong interpersonal skills with a client-first mindset Conflict resolution and negotiation capabilities Proficiency in Microsoft Office (Word, Excel, PowerPoint) Comfortable interfacing with both technical and non-technical stakeholders Detail-oriented with strong organizational skills

This is a primarily office-based position (minimum 2-days in office) with the option for remote work, depending on company policy and partner needs. The role requires prolonged periods of computer use and frequent video or phone meetings. Occasional travel may be required for partner meetings, conferences, or team events. Must be able to manage a fast-paced workload with frequent context-switching between accounts and projects.