Service Manager

Overview
Power Systems Service Manager
Quinn Power Systems (Caterpillar Dealership)
Location: Fresno, California
Compensation: $95,000 - $120,000
Lead a Team That Powers Our Community
At Quinn Company, your local Caterpillar store, we do more than just service equipment. Our Power Systems division provides the essential power solutions that form the heart of our communities. From hospitals and data centers to critical agricultural and industrial operations, our work makes a tangible difference by providing the backup and prime power that keeps our communities safe and running.

We are seeking a Power Systems Service Manager to lead the dedicated team at the center of this mission. This is an opportunity to oversee the skilled technicians who repair and maintain the critical engines and generators our customers rely on.

Founded in 1919, Quinn Company is a top-performing Caterpillar dealership that blends the entrepreneurial spirit of a local company with the global reach of a Fortune 50 partner. If you are a proven leader with a technical mindset and a passion for customer service, we want you on our team.

Wages

$95,000 - $120,000
The Quinn Advantage: Your Total Rewards
At Quinn, we know our people are our greatest asset. We invest in you with a competitive Total Rewards package designed to enhance your life on and off the job.

• Competitive Base Salary
• Quinn's Profit Sharing Program
• 401(k) Plan with a company match
• Medical, Dental, and Vision plans
• Health and Dependent Care Flexible Spending Accounts
• Employee Assistance Programs & Wellness Programs
• Holidays, Vacation Pay, and Sick Pay
• Life & Accident Insurance
• Long Term Disability Insurance
• Cross-Divisional Career Advancement Opportunities
• Employee Recognition Programs
• Federal Credit Union Membership

Responsibilities
What You Will Do:
As the Service Manager, you are responsible for the overall leadership, financial performance, and operational excellence of the Power Systems service department.

• Provide clear leadership and direction to the service department, fostering a "Safety First" culture and building strong teamwork.
• Partner with HR to manage staffing, workforce development, and training for your technicians.
• Drive employee satisfaction and engagement, using metrics and surveys to develop action plans for improvement.
• Set the standard for customer satisfaction by acting as the primary point of contact for service needs.
• Analyze customer requests, provide accurate cost quotes, and prepare detailed work orders.
• Plan and schedule all work activities for technicians, monitoring progress to ensure commitments are met on time and on budget.
• Serve as the technical expert for your team, providing decision-making support to help technicians analyze and resolve complex service problems.
• Prepare and manage customer invoicing for all work performed.
• Take full responsibility for the department's financial performance, including managing budgets and capital expenditures.
• Communicate and support Quinn's organizational goals, collaborating with other departments to improve overall company performance.
• Promote seamless product support to the customer, helping to achieve Quinn's and Caterpillar's performance targets.

Qualifications
What You Will Bring:

• 7-10 years of experience in the heavy equipment, power generation, or a related industry.
• Proven experience in a supervisory or management role.
• Strong general mechanical service abilities and a solid understanding of diesel and natural gas engines or power systems.
• Excellent computer skills, strong financial literacy, and outstanding communication abilities.
• A commitment to Integrity, Teamwork, Respect, Quality, and Customer Service.
• Must be willing to visit customers and suppliers and be able to work occasional weekends.
• Bachelor's degree (especially in a Mechanical discipline) is preferred, or an equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV