VIP Platinum Technician

5 days ago

Washington, Washington, D.C., United States SAIC Full time

Job ID:

Location: WASHINGTON, DC, US

Date Posted:

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: DOE Q

Potential for Remote Work: No

Description

We are currently seeking a motivated, career and customer service-oriented Executive Support Platinum Technician to begin an exciting and challenging career with SAIC.

The Platinum Technician will work with a team of Executive Support Technicians requiring the highest level of customer service and technical proficiency to more than 200 executives. The Platinum Technician will be responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support. The candidate must have strong communication skills and be capable of reporting to all levels of Executive Staff, Service Desk Management and attend high level meetings to present information when required.

Primary Responsibilities Include:

  • Provide technical support to Executive Support Technicians who are diagnosing, troubleshooting, and supporting senior executives.
  • Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction.
  • Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Work with other IT groups to rollout hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
  • Provide accurate and timely communication and reporting to assist in the execution of IT initiatives which may impact Executive staff.
  • Timely follow up with customers to ensure problems are resolved successfully and satisfactorily.
  • Strong ability to provide creative solutions to customer problems.
  • Demonstrate skills to bridge technical problems which cross functions, such as understanding cause and effect and root cause relationships for complex IT problems.
  • Provide IT training to customers to ensure successful use of IT equipment.
  • Document and revise all resolutions to be updated in IT knowledge base.
  • Be able to manage projects and heavy caseload while responding to customers request in a high priority fashion.
  • Follow corporate and Federal IT Security Policies.
  • Home support including troubleshooting of Software Applications and the Operating System Software, Equipment diagnostics, problem isolation and repair including warranty work (Minimum).
  • Previous experience working in a classified environment.
  • Work a flexible schedule and provide after-hours support on an on-call basis (7x24 support – Rotational).

Qualifications

Required Skills:

  • Bachelor's degree and a minimum of five years' experience, or equivalent education and experience.
  • Experience managing teams and distributing workload in support of Senior and C-Level Executives, preferably within the Federal Government.
  • In-depth Desktop Support (Preferably on a Federal Contract).
  • Significant Experience supporting Windows 10, O365 products, Active Directory and MDM solutions.
  • Experience installing and troubleshooting Apple products ranging from MAC OS X, iPhones, iPads, and hardware.
  • Previous experience using ITSM tools for ticket tracking.
  • Ability to travel up to 10%.
  • Ability to share On-Call Rotations.

Desired Skills:

  • Ability to obtain a DOE Q security clearance. Current Top-Secret a plus.
  • U.S. citizenship is required.
  • Bachelor's degree in Information Technology or related field.
  • IT certification(s): A+, Net+, MCP, MCDST, MCSA, and/or MCSE, ITIL, HDI.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

  • VIP Service Desk Technician

    1 week ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time $34 - $46

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:Technical Support ServicesJob Qualifications:Skills:Microsoft Intune, Microsoft Windows, TroubleshootingCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...

  • Exec Help Senior Technician

    6 days ago

    Washington, Washington, D.C., United States Aditi Consulting Full time $72,000 - $144,000 per year

    Payrate:$ $57.00/hr.Summary:This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants.Responsibilities:This role...

  • Desktop Support Technician DC Metro Area

    1 week ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time $22,944 per year

    Type of Requisition:RegularClearance Level Must Currently Possess:OtherClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:Technical Support ServicesJob Qualifications:Skills:Desktop Computers, Laptops, Remote Support, Technical Support, TroubleshootingCertifications:NoneExperience:8 + years of related...

  • Desktop Support Technician DC Metro Area

    5 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time $33 - $44

    Type of Requisition:RegularClearance Level Must Currently Possess:OtherClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:Technical Support ServicesJob Qualifications:Skills:Desktop Computers, Laptops, Remote Support, Technical Support, TroubleshootingCertifications:NoneExperience:8 + years of related...

  • Events & Government Affairs, Peppercomm

    1 week ago

    Washington, Washington, D.C., United States Peppercomm, a Ruder Finn Group company Full time $70,000 - $90,000 per year

    Peppercomm, A Ruder Finn Group Company, is seeking a highly motivated Events & Government Affairs Manager to join our team. In this role, you will play a crucial part in supporting our clients' success in the automotive industry while embedded on-site in Washington, DC. We are looking for someone passionate about events, communications, and government...

  • Optional Services Lead

    2 weeks ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us;...

  • Executive Support Lead

    2 days ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose.We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us;...

  • IT Site Support

    1 week ago

    Washington, Washington, D.C., United States SAIC Full time $60,000 - $70,000 per year

    SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.  May report onsite to different customer locations within Washington, DC as needed.Description of DutiesInterface with customers at an on-site...

  • sr is support tech

    2 days ago

    Washington, Washington, D.C., United States UHS Full time

    Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S. News & World Report has just released the ratings and rankings, in which GW Hospital is recognized as a Best Regional Hospital. GW ranks 5th in the region, which...

  • Exec Help Senior Technician

    3 weeks ago

    Washington, United States Aditi Consulting Full time

    Job Title: Executive/VIP Desktop Support TechnicianPayrate: $55.00 - $57.00/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive/VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their...

  • Service Desk Technician

    3 weeks ago

    Washington, United States Tyto Athene, LLC Full time

    Tyto Athene is searching for a Service Desk Technician to support the leadership of the IT Support Supervisor. The candidate will be responsible for providing helpdesk support to the Army at the Pentagon. The candidate will provide end user support services for VIPs and staff to ensure secure and continuous operations of various business applications. Must...

  • Exec Help Junior Technician

    2 weeks ago

    Washington, DC, United States Aditi Consulting Full time

    Payrate: $43.40 - $45.10/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a...

  • Exec Help Junior Technician

    2 weeks ago

    Washington, DC, United States Aditi Consulting Full time

    Payrate: $43.40 - $45.10/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a...

  • Exec Help Junior Technician

    1 week ago

    Washington, DC, United States Aditi Consulting Full time

    Payrate: $43.40 - $45.10/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a...

  • Exec Help Junior Technician

    6 days ago

    Washington, DC, United States Aditi Consulting Full time

    Payrate: $43.40 - $45.10/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a...

  • Exec Help Junior Technician

    6 days ago

    Washington, DC, United States Aditi Consulting Full time

    Payrate: $43.40 - $45.10/hr. Summary: This position is in Washington, DC at the Department of Transportation Headquarters' building. The client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. This role requires a...

  • Executive VIP Help Desk Lead – IT Support

    2 weeks ago

    Washington, United States General Dynamics Information Technology Full time

    A leading technology services company is seeking a Help Desk Technician V in Washington, DC to lead an executive support team and provide high-quality technical assistance to senior executives. The ideal candidate will have over 8 years of IT experience, strong leadership skills, and expertise in crucial technical support tools. This position offers a...

  • Desktop Support Technician DC Metro Area

    2 weeks ago

    Washington, United States General Dynamics Information Technology Full time

    Pay Competitive Location Washington/District Of Columbia Employment type Full-Time Job Description Req#: RQ210590 Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Desktop...

  • Sterile Processing Tech Part-Time/PRN, Day Shift

    2 days ago

    Washington, United States Platinum Medical Staffing Full time

    A local staffing agency is seeking a talented Sterile Processing Technician to join their team in Washington, D.C. The role involves monitoring sterilization equipment, organizing instrument trays, and ensuring the safety of medical procedures. Candidates should have a high school diploma, relevant certifications, and 1-2 years of experience. This is a...