IT Site Support

3 days ago

Washington, Washington, D.C., United States SAIC Full time $60,000 - $70,000 per year

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.  May report onsite to different customer locations within Washington, DC as needed.

Description of Duties

  • Interface with customers at an on-site location taking scheduled appointments and walk-ins.
  • Assist customers with mobile device provisioning, activation, and enrollment.
  • Assist customers with updating the operating system on Apple and Android devices.
  • RSA soft and hard tokens (assigning, replacing, inventory management, etc).
  • Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Required Education & Experience

  • AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience.
  • Basic knowledge of ServiceNow or other ticketing systems.
  • Basic knowledge of Microsoft Windows 10 workstations.
  • Ability to work in a fast-paced environment.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.

Required Clearance

  • US Citizenship.
  • Active Secret clearance.

Desired Experience & Certifications

  • Basic knowledge of mobile device platforms (iOS and Android).
  • Basic knowledge of Active Directory.
  • Basic knowledge of Microsoft Azure.
  • Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
  • CompTIA A+, Network+, Security+.

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