Patient Care Navigator

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) Patient Care Navigator today with Work from Home.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Patient Care Navigator. We care for our community Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today

Job Summary and Qualifications
This position is responsible for the coordination, program development, management, and education of a multidisciplinary practice surrounding a patient's health care.

The Patient Care Navigator functions independently to schedule procedures, act as a liaison to physicians and their offices, operate and help maintain the patient's milestones, and statistical information.

What will do in this role:

• Initiates and manages patient education process and responsible for responding to patient inquiries via phone, email, and securing messaging
• Ensures patient has completed required education, training classes, and any other pertinent requirements designated by insurance guidelines
• Coordinate and obtain appropriate CPT and ICD-10 codes and other clinical information required for patient's surgeries
• Coordinate surgery schedule calendar and detailed processes related to surgery scheduling
• Contact appropriate parties to resolve issues regarding prior authorizations and necessary referral requirements
• Communicate with appropriate parties to discuss any insurance criteria
• Verify and utilize online carrier portals and websites to calculate patient cost share and assist patient with payment to appropriate departments
• Assist in answering incoming calls and ensure patient questions are answered and screened appropriately
• Performs other related job functions as assigned
• Ability to work with co-workers, patients, various stakeholders, and management in a positive, supportive, and cooperative manner Last Update: December 2019
• Behaves in a trustful manner by communicating openly and honestly; following through with assignments; behaving in a fair and consistent manner; and supporting teamwork at all levels of the organization
• Participates in educational activities and attends monthly staff meetings, and is able to work with minimal supervision
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

What Qualifications you will need:

EDUCATION:

• Associate's Degree preferred

EXPERIENCE:

• Minimum 2 years of healthcare related experience in a specialty service line required
• Minimum 2 years of insurance and or surgery scheduling experienced required
• Well versed in benefit assignment

CERTIFICATION/LICENSE:

• National Healthcareer Association (NHA) Certified Electronic Health Records Specialists (CEHRS) preferred but not required

KNOWLEDGE, SKILLS AND ABILITIES:

• Patient experience and service oriented
• Ability to problem solve various situations
• Time management
• Ability to operate with minimal supervision

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Navigator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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