Service Area Director

2 days ago

Cincinnati, Ohio, United States LIGHTHOUSE YOUTH SERVICES INC Full time

We are seeking a dynamic Director for our Youth Housing Opportunities (YHO) program to lead operations within an assigned service area and ensure the delivery of high-quality, mission-driven services. This role oversees program performance, staffing, financial outcomes, and compliance—while continuously enhancing services to meet community needs.

YOUTH HOUSING OPPORTUNITIES provides young adults the opportunity to master essential life skills while living in safe, furnished apartments. This service is only available to:

  • Young adults 16-21 years old who are in custody of the child welfare system/aging out of the child welfare system
  • Young adults years old who are homeless

Lighthouse staff provides life skill training which encompasses managing money, job, and educational assistance, handling transportation, caring for personal health, housework, shopping and preparing food. Case management is provided to link clients to community resources, support the achievement of individual goals, and movement toward self-sufficiency. Mental health counseling is available as needed.

What You'll Do

  • Lead recruiting, onboarding, coaching, and development to maintain strong staffing levels.
  • Manage program financials, utilization, and quality outcomes through ongoing evaluation and continuous improvement.
  • Oversee compliance with licensure, accreditation (including CARF), and grant or contract requirements.
  • Drive program growth through new service development, community engagement, committee participation, and presentations.
  • Monitor and report on key performance metrics to ensure services operate efficiently and effectively.
  • Foster excellent customer satisfaction and productive internal and external communication.
  • Manage physical facilities (as applicable) and ensure smooth, compliant business processes.

What You Bring

  • Five years of professional experience, including at least one year in program design or management.
  • Proven leadership and supervisory skills.
  • Strong planning, organizational, analytical, and business management abilities.
  • Education requirements vary by service area, ranging from HS/GED with relevant experience to a master's in social work with licensure.
  • Proficiency with relevant software and solid written and verbal communication skills.

Work Environment & Requirements

  • Hybrid schedule with work performed in-office, remotely, and within community settings.
  • Requires standard office equipment use and the ability to lift up to 50 lbs.
  • Core work hours with occasional evening or weekend responsibilities.
  • Some travel required based on program needs.
  • This role includes supervisory responsibility over assigned staff.

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