Technical Support Engineer

10 hours ago

Orlando, Florida, United States IDR, Inc. Full time

IDR is seeking a 
Technical Support Engineer - UX
 to join one of our top clients for an opportunity in Orlando, FL. This role is within a fast-paced technology environment focused on supporting the ServiceNow platform, with an emphasis on resolving complex issues and ensuring customer success. The company specializes in SaaS products and integrated systems, offering a dynamic work setting for technical professionals.

Position Overview for the Technical Support Engineer - UX:

  • Manage and resolve the most challenging technical issues related to the ServiceNow platform.
  • Combine business and technical expertise to provide proactive and tactical support.
  • Collaborate with internal teams, including engineering and product success, to ensure successful customer outcomes.
  • Act as the last point of escalation to drive issues to closure and assist engineers with complex technical problems.
  • Deliver training on new products and maintain technical knowledge to support ongoing customer success.

Requirements for the Technical Support Engineer - UX:

  • 2+ years' professional experience as an engineer with experience in JavaScript, HTML, CSS
  • 2+ years' experience troubleshooting, resolving, and providing code-level analysis for complex technical issues
  • Bachelor's degree in computer science or related field highly preferred. Candidates without a degree will also be considered
  • Experience supporting SaaS products & integrated systems
  • Personal commitment to quality and customer service

What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization.

Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance

  • ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

  • Hybrid

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