Front Desk Clerk
5 days ago
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will have a strong background in hospitality and customer service, with the ability to handle various front desk operations efficiently. This role is pivotal in creating a welcoming atmosphere for guests and ensuring their needs are met throughout their stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes, including handling reservations and payments accurately.
- Provide information about hotel services, local attractions, and assist guests with inquiries or requests.
- Maintain the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
- Handle guest relations effectively, addressing any concerns or complaints promptly to ensure satisfaction.
- Operate multi-line phone systems, managing incoming calls professionally and efficiently.
- Perform night audit duties as required, ensuring accurate reporting of daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Assist in training new front desk staff members as needed.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable for enhancing guest interactions.
- Familiarity with hospitality software systems and night audit procedures is an advantage.
- Excellent phone etiquette and proficiency in managing multi-line phone systems.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
- A passion for providing outstanding guest services in a resort or hotel environment. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
Job Type: Full-time
Pay: $12.00 per hour
Work Location: In person
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