Patient Services Specialist

2 weeks ago

Sarasota, Florida, United States GENESIS CARE INC Full time

Why Join Us?

SunState Medical Specialists (SMS) is proud to partner with OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

  • Monitoring and reacting to patient feedback
  • Monitoring the flow of patients and directing as appropriate
  • Answering and attending to all telephone calls in a timely manner
  • Responding to queries in accordance with the privacy policy
  • Having a breadth of service knowledge to respond to patient queries
  • Providing support to Physicians and other internal customers, as required
  • Assist with patient questions regarding billing and insurance payments
  • Maintenance and improvement of the patients' waiting room
  • Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
  • Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
  • Maintaining the Integrity of Patient Records
  • Scheduling Physician appointments with regard to availability & appropriate timeframes
  • Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
  • Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
  • Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
  • Ensuring all documentation and correspondence required for the consultation's appointment is registered
  • Creating referring doctor records as required
  • Following up on referrals
  • Document management

Qualifications

  • High School Diploma or equivalent
  • Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
  • Handle and resolve urgent matters and time critical medical appointments
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Proven experience to work effectively both independently and in a team environment.
  • Knowledge of patient billing systems and related funding mechanisms.
  • Ability to use clinical administration systems, as well as Microsoft Office software
  • Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
  • Flexible approach to work
  • Travel as required to other centers

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