Current jobs related to Customer Service Representative - Farmington Hills, Michigan - Latcha + Associates

  • Customer Service Representative

    29 minutes ago

    Farmington Hills, Michigan, United States Ace Controls Full time

    Customer Service RepresentativeStabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company's portfolio includes products for automation control,...

  • Customer Service Representative

    43 minutes ago

    Farmington Hills, Michigan, United States Planet Fitness Full time

    Job Details Job Location: Farmington Hills, MI 48334 Salary Range: $13.50 Hourly Job Shift: Full TimeWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional...

  • Customer Service Representative

    6 days ago

    Farmington, Michigan, United States San Juan Regional Medical Center Full time

    Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.***Monday through Friday 08:00am - 05:00pmThe Customer Service...

  • Customer Service Representative

    41 minutes ago

    Auburn Hills, Michigan, United States Hassan & Sons Inc Full time

    Position SummaryUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a...

  • Customer Service Representative-I

    23 minutes ago

    Farmington, Michigan, United States Trinity Health Full time

    Employment Type:Full timeShift:Day ShiftDescription:POSITION PURPOSEWork Hours: 8:30 a.m. to 5:00 p.m. (EST) - Monday thru FridayWork Remote Position(Pay Range: $ Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an...

  • Customer Service Representative

    32 minutes ago

    Rochester Hills, Michigan, United States R1 RCM Full time $15 - $20

    Location: Ascension Providence Rochester HospitalShift Hours: 10:30 AM - 7:00 PM, Weekend/Holidays 7:00 AM - 3:30 PM  Week 1: Monday/Tuesday/Wednesday/Friday/Saturday  Week 2: Sunday/Tuesday, Wednesday/FridayR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems...

  • Personal Lines Customer Service Representative

    7 days ago

    Auburn Hills, Michigan, United States William Witzke Allstate Agency Full time

    Job Description The Personal Lines CSR at William Witzke Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and...

  • Supervisor, Customer Service Government Programs

    34 minutes ago

    Farmington Hills, Michigan, United States Delta Dental of Michigan Full time

    Job Title:Supervisor, Customer Service Government ProgramsNumber of Positions:1Location:Farmington Hills, MILocation Specifics:Fully RemoteJob Summary:Candidates must reside within a reasonable commuting distance of our Farmington Hills office for team meetings, collaborative sessions, and training. At Delta Dental of Michigan, Ohio, and Indiana we work to...

  • Customer Services Specialist

    2 weeks ago

    Farmington, Michigan, United States Inficaretech Full time

    Position: Customer Services Specialist - HealthcareLocation: Farmington Hills, MIDuration: 13 WeeksShift: MONDAY - FRIDAY 9:00-4:00PMHours a week: 40Job ID: Start/End Date: ASAPJob Summary:This position has the following primary objectives with respect to customer relations for all the client product lines: (1) Provide follow-up and courteous and prompt...

  • Customer Service Samples Specialist

    1 hour ago

    Farmington, Michigan, United States Virginia Tile Company, LLC Full time

    Come Join Us — A company that is well-established, encourages creativity, and supports your growth.Who We AreWe are growing Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve...

Customer Service Representative

6 hours ago

Farmington Hills, Michigan, United States Latcha + Associates Full time

Customer Service Representatives are the primary point of contact between customers and the dealerships. As part of our Business Development Center, the Representative makes outbound calls to support Mercedes-Benz dealerships. We focus on service appointment scheduling and act as an extension of the dealership.

Hours are 10:00 am to 6:00 pm, Monday through Friday in your time zone. 

PRIMARY OBJECTIVE

Provide personalized, high-touch customer service to dealership customers. Professionally focus on making outbound calls, handling Connected Car leads, and helping with setting up appointments with service. 

RESPONSIBILITIES 

  •  Key communication representative for luxury OEM dealers

  • Positive interaction with customers via phone, managing upwards of 20 outbound calls per hour.

  • Schedule service appointments with dealership in customer's area

  • Help with product information questions and direct customer to appropriate dealer / personnel in customers area.

  • Focus on outbound calls. Examples are Service Reminders and Scheduling, Declined Service Follow up.

  • Outreach, and timely, expert follow-up on Leads

  • Detail oriented to document information within software tool

QUALIFICATIONS and REQUIREMENTS

  • Minimum 1 year experience in a dealership call center/BDC

  • Experience working with customers that have a high quality of standards

  • Well-spoken, strong grammar and communication while typing and speaking

  • Customer service software skills – experience with call tracking software  or similar software is a plus

  • Able to work 10:00am to 6:00pm with majority of the time on the phone, making calls and documenting customer interactions.

  • Have physical and mental requirements to meet the above listed job responsibilities to include sitting at a desk / computer for long periods of time, professional phone and speaking skills, using computer communication tools including headset.

Job Type: Full-time

Work Location: In person at our office in Farmington Hills, MI or remote

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Latcha+Associates will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.