Customer Service Samples Specialist

2 days ago

Farmington, Michigan, United States Virginia Tile Company, LLC Full time

Come Join Us — A company that is well-established, encourages creativity, and supports your growth.

Who We Are

We are growing Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve customers across 14 states.

We celebrate a culture of collaboration, innovation, inspiration, and service.

Bringing design to the surface. Check us out:

We have an exciting opportunity to join our team as a Customer Service Samples Specialist, located in Farmington Hills, MI within our Tile Samples Department.

Please note: we will be relocating this facility to Plymouth, MI within the next 30 days.

This is a temporary, 6-month position with the potential for review and possible extension at the end of the assignment.

Position Summary:

This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department.

Essential Functions:

  • Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend product configurations that meet those requirements
  • Provide pricing, quotes, product information, literature, samples, and support for customers
  • Process orders and arrange deliveries
  • Process product returns
  • Confirm customer information
  • Identify and close additional purchases of products and services
  • Respond to customer requests for information
  • Engage in technical discussions with customers
  • Promote solutions and services
  • Resolve customer complaints
  • Stay knowledgeable on product changes and developments
  • Answer questions about warranties or terms of sale
  • Inform customers of promotions and deals
  • Continuously evaluate and recommend process improvements to enhance the customer experience
  • Work with the Customer Service Manager to ensure excellent service delivery
  • Serve as an inside liaison to the outside sales team, including identifying potential future business relationships
  • Implement suggestions based on customer feedback (e.g., product enhancements, website improvements)
  • Perform other related duties as assigned

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Excellent written and verbal communication skills
  • Strong customer relationship and service skills
  • Ability to perform basic mathematical calculations
  • Self-motivated, energetic, and enthusiastic
  • Organized with the ability to track customer and reseller activities
  • Ability to read and interpret documents such as procedure manuals, work instructions, and software guides
  • Strong problem-solving skills
  • Ability to build and maintain lasting customer relationships
  • High level of integrity and work ethic

Minimum Qualifications:

  • High school diploma or GED
  • 2–3 years of direct experience in sales or telesales
  • Strong knowledge of retail and/or wholesale sales principles, methods, and practices
  • Prior customer-facing experience is a plus

Benefits:

  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance

Application Question(s):

  • We will be relocating to a new facility in Plymouth, MI in the coming weeks, can you reliably commute to this location?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Sales environment: 2 years (Preferred)

Ability to Commute:

  • Farmington, MI Preferred)

Work Location: In person

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