Director, Digital + Ecommerce Strategy

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Position Summary

We are seeking a highly strategic, organized, and results-driven Digital and Ecommerce Strategy & Operational Planning Team Leader to support the VP of DXP as a Chief of Staff. This role will act as a strategic partner and operational anchor, driving alignment, prioritization, and execution across digital and ecommerce initiatives.

The ideal candidate combines strong strategic thinking with operational excellence and thrives in a fast-paced, cross-functional environment. You will lead strategic planning, business rhythm coordination, performance reporting, and special initiatives that enable the DXP organization to scale and succeed.

Key Responsibilities

1. Strategic Planning & Alignment

• Drive annual and quarterly strategic planning processes for Digital and Ecommerce functions.
• Translate high-level business objectives into actionable roadmaps and OKRs.
• Partner with cross-functional leaders (Business Units, Marketing, Merchandising, Technology, Supply Chain, HQ, etc.) to ensure strategic alignment and integration.

2. Operational Planning & Governance

• Develop and manage business rhythms (quarterly reviews, budget cycles, executive updates).
• Lead preparation of materials for executive presentations, board updates, and cross-functional reviews.
• Manage critical cross-team workflows to ensure timely decision-making and execution.

3. Chief of Staff Support to VP, DXP

• Act as a trusted advisor and thought partner to the VP.
• Screen, prioritize, and delegate requests; ensure follow-through on key initiatives.
• Represent the VP in select meetings, ensuring continuity and clarity of communication and decisions.

4. Performance Management & Reporting

• Monitor and report on KPIs and digital business performance, identifying risks and opportunities.
• Partner with analytics and finance teams to ensure consistent and accurate data reporting.
• Develop dashboards and insights to support real-time decision-making.

5. Special Projects & Change Management

• Lead high-impact projects that span digital product, ecommerce operations, and customer experience.
• Drive initiatives related to process optimization, capability building, and organizational effectiveness.
• Support transformation efforts, including change management and communication planning.

Required Qualifications

• 10+ years of experience in digital commerce, strategy consulting, business operations, or a similar function.
• Experience working closely with senior executives and leading cross-functional teams.
• Strong strategic thinking, problem-solving, and analytical skills.
• Exceptional communication, presentation, and stakeholder management abilities.
• High proficiency in business planning, data analysis, and project management tools.

Preferred Qualifications

• MBA or Master's degree in Business, Strategy, or a related field.
• Experience in a digitally native or Manufacturer-to-D2C environment.
• Familiarity with ecommerce platforms, digital marketing, and product management.
• Proven ability to influence without authority and drive change in complex organizations.

Key Competencies

• Strategic Agility
• Operational Excellence
• Executive Presence
• Cross-Functional Leadership
• Data-Driven Decision Making
• Proactive Problem Solving
• Confidentiality & Discretion

Success Measures

• Clear alignment across Digital Commerce strategic priorities.
• Timely and effective execution of business rhythms and key initiatives.
• High-quality executive-level reporting and communication.
• Increased organizational efficiency and improved cross-functional collaboration.
• Enhanced effectiveness of the VP, DXP, through focused support and leverage.

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Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.