Field Support Representative

3 days ago

New York, New York, United States Panzer Solutions LLC Full time

Role :- Field Support Representative

Location:- New York, NY (Hybrid)

Contract: day contract-to-hire with an immediate start date

Job Description:-

This position is pivotal in ensuring the successful installation, maintenance, and repair of cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.

If you're passionate about advanced robotics, precision engineering, and making a real difference in healthcare, this is your chance to be part of something extraordinary.

What Your Day-To-Day Will Involve:

  • Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
  • Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
  • Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
  • Record potential complaints, relay feedback, and report trends
  • Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase
  • Proactively monitor customer critical success factors and provide recommendations
  • Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house
  • Train company personnel and distributors on the correct operation and servicing of equipment
  • Provide remote technical support to customers and company field personnel
  • Comply with federal, state, and local regulations

The Qualifications We Need You to Possess:

  • Must either reside or live 1 hour from New York International Airports
  • Ability to travel up to 75% of the time (by car or flying)
  • Minimum 3+ years relevant experience. Associates degree required.
  • Operation monitoring
  • Quality control analysis
  • Complex problem-solving and critical-thinking skills
  • Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials
  • Ability to effectively present information in one-on-one and small group situations to customers and coworkers
  • Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations
  • Exceptional level of drive and dedication to deliver resolutions for the best customer experience

The Qualifications We Would Like You to Possess

  • Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required
  • Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.

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