Java House Café Manager

JAVA HOUSE CAFE MANAGER FOR OUR BROAD RIPPLE LOCATION

We are thrilled to announce that we are looking for a Café Manager for our Broad Ripple location. The right person will be friendly, ambitious, have great people skills and ideally passionate about coffee. Previous coffee experience is desired, and/or at least one year of restaurant or retail management required.

If you are interested and ready to join an exciting team, please see more details below and apply

Java House

Java House is a coffee company dedicated to serving amazingly smooth coffee while creating memorable relationships within its community. Java House currently serves Greater Indianapolis and Greater Lafayette, totaling 12 operating stores and growing. We are looking for leaders who embody selfless leadership, a passion for serving, and a desire to grow with a business

Summary of Key Responsibilities:

This job contributes to Java House success by leading a store team to create and maintain the Java House experience for our customers and team members. A day in the life of a Café Manager could include team member coaching, supervising, staffing (i.e., hiring, training, evaluating, disciplining with guided direction, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The Café Manager is responsible for modeling appropriate behavior and acting in accordance with Java House guiding principles and policies.

Responsibilities and essential job functions include but are not limited to the following:

Leadership:

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. Step in and support the team when needed.
• Displays a customer comes first attitude by training and holding Team Members accountable for delivering legendary customer service.
• Drives company initiatives/programs by creating action plans and directly motivating/providing instruction to their store team to meet operational and organizational objectives
• Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Java House.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to act and achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution:

• Monitors proactively and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Business Requirements:

• Ensures adherence to applicable wage and hour laws for nonexempt team members and minors.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Uses discretion in accessing external resources to support store operations and to execute store and organizational initiatives. Resources include HR, Marketing, Finance, District Manager, and other Central Team members.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Team Development & Team Building:

• Actively manages store team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team performance. Manages ongoing team performance using performance management tools to support organizational objectives.
• Challenges and inspires team to achieve business results.
• Develops and maintains positive relationships with team members and other managers in the district by understanding and addressing individual motivation, needs and concerns.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in a positive and welcoming environment where teams are valued and respected.

Required Knowledge, Skills and Abilities:

• Demonstrated experience at building community relationships
• Ability to communicate clearly and concisely, both oral and written
• Ability to manage all store operations independently and effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are always achieved
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to provide feedback, coach, and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Core Competencies

• Customer centric mindset
• Teamwork and ability to work with others
• Leads independently and courageously
• Focused on individual and team development
• Results focused

Company Values

• Integrity: Commitment to ethical and moral practices
• Community: We stand for great coffee and human connections
• Simplicity: The continual journey to simple, yet robust, procedures, processes, and practices
• Impact: Every moment is an opportunity to make a difference

Java House is an equal opportunity employer committed to hiring a diverse work team.