Concierge

2 days ago

Norwalk, Connecticut, United States Building and Land Technology Full time

BLT is seeking an outgoing, customer service focused individual who enjoys making a difference in people's lives. The Concierge is a key member of the property management team. Plenty of opportunity to develop strong relationships and build your career This is a full-time position.

Description: The Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Schedule: Monday-Friday 2:30pm-11:00pm

Duties and Responsibilities of the Concierge:

  • Oversees the provision of all services at the front desk of the luxury residential building
  • Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
  • Assists residents with move-in and move-out procedures.
  • Warmly welcomes residents, guests, and vendors. Ensures that all visitors have been properly registered.
  • Adheres to emergency key procedures, manage key insurance policy, and control keyboard.
  • Provides and coordinates resident services including but not limited to: package handling, dry cleaning, event planning, local directions, and courtesy calls.
  • Additional tasks and clerical duties as assigned by supervisor

Qualifications and Requirements of the Concierge:

  • 1+ year experience as a concierge, or 2+ years' experience in a hospitality role
  • Must demonstrate commitment to deliver outstanding customer service
  • Self-motivated, trustworthy, and works with limited supervision.
  • Ability to set priorities, handle multiple tasks, and meet deadlines.
  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office
  • High school diploma or GED, College education preferred.
  • Ability to work weekends
  • Must be 21 years of age or older to comply with regulations for accepting packages containing alcohol

Physical Requirements of the Concierge:

  • Must be able to lift and carry packages over 25 lbs on a regular basis.
  • Ability to stand, walk, bend, and reach throughout the shift.

Benefits Provided to the Concierge:

  • Competitive Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Plan
  • 401k Plan
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Tuition Reimbursement
  • 20% Housing Discount at BLT Properties

BLT is an equal opportunity employer

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