Police Services Support Supervisor II

Howard County
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
This position includes supervision of staff within the Records Section, including employees completing tasks assigned to the Warrant Control Unit, NCIC/METERS Validations Unit, Uniform Crime Report Unit, Public Information Act (PIA), and records management group. Participating in and supervising staff engaged in processing and maintaining departmental records in compliance with Departmental policy, and applicable laws. Responsible for employee's work product quality control review, employee training, evaluations, scheduling, and disciplinary actions. Must obtain and maintain NCIC CN1 Certification, MPTC Basic Instructor Certification, provide NCIC certification training, and perform quality control checks on NCIC entries.

Starting Salary Hiring Range
$ $31.59
$61,799 - $65,703
Class Description
Performs supervisory level and advanced police services support work under general supervision from an administrative or technical superior. Work includes responsibility for a police records shift and for all personnel, equipment and criminal records, incident and accident reports, and reproduction services for the department.Include the following. Other related duties may be assigned.

Works and cooperates with coworkers and supervisors at all levels.

Learns And Performs All Essential Job Functions Accurately.
Directly supervises employees in the Police Records Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Supervisory responsibilities include interviewing and training employees; managing leave and overtime; planning, assigning, and directing work; evaluating and appraising performance; administering rewards and discipling employees; addressing complaints and resolving problems.

Oversee the operations and maintenance of record management functions including record storage, retrieval, retention, and release in compliance with applicable regulations and laws.

Maintains security protocol and ensures confidentiality in all records management practices.

Coordinates and manages State and Federal audit processes.

Review, plan, and assign such tasks as Public Information Act (PIA) requests, NCIC validations and system entries, criminal warrant processing and research, record management controls, Uniform Crime Report classification, statistical reporting, criminal records maintenance and release, data entry, electronic records archiving, and other records related functions.

Conducts quality control audits through hands-on review and programmatic analysis to ensure accuracy and timeliness of work.

Evaluates office procedures and recommends changes; implements approved policy and procedure changes.

Maintain electronic records management programs, complete programmatic analysis and prepare reports.

Responds to inquiries and explains procedures, policies, regulations, and applicable laws.

Maintains positive, professional communication with internal customers, coworkers, supervisors, members of the public, and external criminal justice agencies. Associate's degree and three (3) years related experience or equivalent combination of education and experience.

Preferred Education, Knowledge, Skills, And Abilities
Knowledge of computerized records management systems and applicable legal requirements.

Skill in organizing and maintaining control over a secure and confidential records environment.

Familiarity with planning, assigning, and reviewing the work of subordinate employees.

Prior management or supervisory experience.

Experience in evaluating employee performance, preparing evaluations, and providing coaching and effective feedback to employees.

Ability to research and evaluate information and prepare related reports.

Ability to create, maintain, and track data utilizing office computer programs.

NCIC CN1 Certification, MPTC Basic Instructor Certification, and NCIC Instructor Certification.

Knowledge of Uniform Crime Reporting (UCR) requirements and criminal warrant processing.

Physical Demands And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, depth perception, and ability to adjust focus. The office environment is usually quiet.

Language Skills, Mathematical Skills, And Reasoning Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to read and follow applicable State and Federal laws.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.Possession of a valid driver's license.