Customer Service Representative

5 days ago

Ellicott City, Maryland, United States Mr. Appliance of Howard County Full time $45,000 - $75,000 per year

Mr. Appliance of Howard County is looking for a qualified Customer Service Representative to join our team. We are an independent and family owned appliance repair franchise that services customers in Howard, Carroll, Frederick and Baltimore Counties.   We live our Code of Values of Respect, Integrity, and Customer Focus while having fun in the process

As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You would be responsible for handling service requests and customer complaints. As part of our team, you would also work closely with our technicians to ensure the service calls are run smoothly and efficiently, providing our customers an encore experience they cannot wait to share with others.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:
  • Receive incoming calls in professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:
  • Minimum two years admin experience
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
We are actively interviewing for this position - Apply today and our hiring manager will follow up

When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren't working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn't enough, there's competitive compensation and flexible working hours. Give us a shout.



Notice

Mr. Appliance LLC is the franchisor of the Mr. Appliance franchised system. Each Mr. Appliance franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Appliance franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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