Quality Manager

4 days ago

Madison Heights, Michigan, United States Mettle Ops Full time

Summary

Lead and continuously improve the Quality Management System (QMS) for a small defense business performing engineering, manufacturing, and program management. Oversee and develop the quality team; ensure nonconformances, corrective actions, and vendor issues are followed up and closed effectively; and partner cross-functionally to uphold AS9100 requirements, customer flow-downs, and regulatory expectations. Drive a culture of prevention, disciplined documentation, and continuous improvement to protect delivery, cost, and mission-critical performance.

Work Context

  • Work Environment: Office and production floor; may interact with machinery, tooling, and inspection equipment.
  • Physical Demands: Primarily desk-based with periodic inspection work and floor support.
  • Communication: High interaction with internal departments, customers, auditors, and suppliers.
  • Work Hours: Full-time with flexibility for audits, customer needs, and production schedules.

Tasks

Quality System Management

  • Maintain and improve the AS9100-compliant Quality Management System.
  • Ensure proper document control, revision discipline, and training documentation.
  • Prepare for and manage internal, external, and customer audits.
  • Close audit findings on schedule and with effective corrective actions.

Nonconformance & Corrective Action Management

  • Oversee the nonconformance reporting process, including containment, documentation, and disposition.
  • Lead MRB activities and ensure decisions align with technical and customer requirements.
  • Drive effective root cause analysis using 8D, 5-Why, Fishbone, or equivalent methods.
  • Ensure corrective actions are implemented, verified, and sustained.

Supplier / Vendor Quality

  • Manage supplier corrective action requests (SCARs) and follow-up activities.
  • Evaluate supplier performance and assist Supply Chain with supplier development.
  • Review supplier certifications, traceability, and compliance documentation.
  • Support supplier audits and risk assessments when required.

Manufacturing & Engineering Support

  • Work with manufacturing personnel to implement process and inspection controls.
  • Ensure calibration program compliance and schedule adherence.
  • Review engineering changes and ensure quality requirements flow down properly.
  • Support First Article Inspections (AS9102) and production readiness activities.

Reporting & Metrics

  • Track and report key performance indicators:
  • NCR trends
  • Supplier performance
  • Corrective action closure
  • Cost of poor quality (COPQ)
  • Present quality data during management reviews and customer engagements.

Team Leadership

  • Supervise quality inspectors, technicians, and quality staff.
  • Assign daily work, resolve roadblocks, and ensure proper coverage.
  • Provide mentorship, training coordination, and performance feedback.
  • Cultivate a culture of accountability, documentation discipline, and continuous improvement.

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