Insurance Customer Service

19 hours ago

Anaheim, California, United States Farmers Insurance Group Full time

About Us

The Mauricio Solorzano Agency (Farmers Insurance) is a professional, fast-paced, and supportive insurance agency committed to delivering exceptional service to our clients. We pride ourselves on a positive work environment, strong training, and meaningful growth opportunities.

We are looking for a dedicated Insurance Customer Service & Renewal Specialist to join our team. This role is focused on servicing existing clients, managing renewals, policy changes, billing questions, and supporting day-to-day agency operations.

Job Responsibilities

  • Respond to client inquiries via phone, email, and office visits
  • Process policy renewals, review coverage, and assist clients with renewal decisions
  • Handle billing questions, payments, cancellations, reinstatements, and documentation
  • Assist clients with claims reporting and follow-up
  • Prepare renewal summaries and ensure timely delivery
  • Complete policy endorsements and maintain accurate records
  • Support producers with quotes, forms, and administrative tasks
  • Provide an outstanding customer experience and build long-term client relationships
  • Identify cross-sell opportunities when appropriate

Benefits

  • Competitive hourly pay + monthly incentives
  • 401(k) retirement plan
  • Paid time off (vacation, personal, and sick days)
  • Weekly lunches & positive office culture
  • On-the-job training provided
  • Growth opportunities within the agency
  • Valuable long-term career experience

Requirements

  • Strong customer service and communication skills
  • Excellent time management and ability to prioritize tasks
  • Attention to detail and strong problem-solving ability
  • Ability to work independently and in a team environment
  • Strong computer navigation and organizational skills
  • Bilingual Spanish preferred
  • Opportunity to obtain California Property & Casualty license

Preferred Qualifications

  • Prior experience in an insurance agency
  • Experience with renewals, endorsements, billing, or customer support
  • Familiarity with CRM or agency management systems

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • On-the-job training
  • Paid time off
  • Professional development assistance

Work Location: In person

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