Client Case Manager

BrainStim Centers, Inc., owned by neurosurgeon Dr. Mark Liker, conducts transcranial magnetic stimulation to help alleviate the discomfort of neural network dysfunctions such as brain injury, depression, anxiety, post-concussive syndrome, post-traumatic stress, and additional concerns. We serve patients referred through professional partnerships and are looking for a highly motivated professional to serve as a Client Case Manager.

This individual will play a key role in supporting clients and their patients through their treatment journey while coordinating primarily with the representatives who refer them to us. This essential role requires a steady, assertive professional with exceptional interpersonal skills, the ability to navigate difficult conversations with grace, strong case management experience, meticulous attention to detail, and preferably experience working in healthcare or professional services.

This is a predominantly remote role with occasional meetings or training in office and must be CA-based

DUTIES & RESPONSIBILITIES

- Coordinate care between patients, clinical team, and referring professional representatives

- Obtain and verify financial information from patients and their representatives

- Navigate challenging conversations with diplomacy and persistence to secure necessary documentation

- Manage time-sensitive communications with professional representatives and their staff

- Schedule patients and coordinate care 

- Thoughtful, precise, empathetic communication with patients, representatives, team, carers

- Understand and communicate complex scientific and medical concepts clearly

- Maintain warm, empathetic communication while holding firm boundaries

- Create invoices and manage billing coordination

- Handle documentation and records management processes

- Advise management on optimization opportunities

- Proficient with technology and software

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REQUIRED SKILLS AND ABILITIES

- **Assertive communicator** - comfortable initiating contact and obtaining information

- **Steady under pressure** - maintains composure and professionalism in challenging interactions

- **Diplomatic persistence** - knows how to be firm without being aggressive, persuasive without being pushy

- **Emotionally resilient** - not easily flustered by pushback, delays, or difficult personalities

- **Adaptable and flexible** - adjusts approach based on situation and feedback, comfortable with changing priorities

- **Strong individual contributor** - self-directed and intrinsically motivated without needing to manage others

- **Receptive to guidance** - welcomes feedback and direction, implements suggestions effectively

- Exceptional interpersonal skills with ability to build rapport across diverse personalities

- Self-motivated with meticulous attention to detail

- Strong aptitude for medical, neurological, and psychiatric terminology

- Excellent ability to de-escalate tense situations while still achieving objectives

- Collaborative, steady team player who prioritizes and supports organizational goals

- Problem solver able to swiftly identify and address concerns

- Comfortable with ambiguity and able to prioritize competing demands

- Professional demeanor with grounded, patient mature presence

EDUCATION AND EXPERIENCE

- Bachelor's degree (English, Education, Journalism, Political Science, Law, Science, etc.)

- Minimum 5-7 years work experience in case management, client services, or similar role

- Experience in high-demand, client-facing environments

- Demonstrated success navigating challenging conversations and obtaining information

- Russian and Spanish language skills are highly desirable

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PHYSICAL REQUIREMENTS

- Ability to work remotely with reliable internet connection

- Occasional travel to office for meetings and training

- Prolonged periods of sitting and computer work

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BrainStim Centers, Inc., is more than just a place to work. It's an organization that values creativity, innovative thinking, and diversity. We offer a great opportunity to work alongside caring, intelligent, and motivated people in a dynamic environment.